Sevice Escalation Screen

[rshera]

I'm running the latest version of XI (downloaded the vmware machine version the other day) under vmware player. I'm trying to set some escalations (bit tricky with the docmentation being a little thin on the ground...) and I'm having trouble with the services escalation screen. The box labelled "services" is empty, and if I click on the edit button it brings up a screen with a heading of "Modify Selections Contacts" with both the available and selected boxes empty.
Also, there is no Service Groups box - should there be one?

BTW what I'm trying to achieve is to have an initial email go to our help desk software to create a ticket, and then have subsequent emails go to "real people" but not to the helpdesk, as I don't want to create multiple incidents. I think I've got it working with the Hosts escalation. I've done an initial one with a first =1 and last =1 and destination the help desk address. Wasn't sure about the notification interval, as help message confuses me, but I've set it to 60. I've then done a "second" escalation with first = 2 and last = 0 and notification interval again of 60. Does this seem to make sense??

Thanks
Rob

[jtata]

I ran into something similar when trying to set up dependencies and I think I found the same thing to be true for service escalations. It appears to be an issue with the NagiosQL GUI used for the Core Config Manager.

Essentially these boxes are only populated by explicitly defined services, i.e. services that are defined on a particular host by name. If you have a host that inherits a service via a template, or you assign your services to hostgroups, they do not show up in this part of the UI.

I believe the suggested workaround was to create the escalation definitions manually in the /usr/local/nagios/etc/static directory.

I found my original post, see if this sounds familliar:
http://support.nagios.com/forum/viewtop ... f=16&t=912

[mguthrie]

I do remember this issue from before. I think it's by design that NagiosQL only brings up services from selected hosts, but I agree that it's not the most intuitive way to handle that.

If you have a host that inherits a serv ... of the UI.
Can you send us an example(s) config of a service that you're not able to bring up on the service escalations page? I'm not completely clear on what's preventing the services from showing up and I'd like to run some tests and see what I can figure out for this. You can send samples by email if that's preferable.

[rshera]

Thanks for the responses. jtata's link to an earlier thread was correct. My problem was not having chosen a host first. I can see the logic of this, and it works for me. I only want alerts going out for some services (eg maybe disk space use) not all of them.

[rdedon]

Thank you for the update and feel free to post again if you encounter any issues.