Support Needed - XI Update

[ancovington]

We recently bought the enterprise nagiosxi license. We are attempting to update the server to 2012r2.5, but this is the error we are getting after putting in the ./update command:

Could not determine the OS. Please make sure lsb_release is installed.

[sreinhardt]

What OS have you been running on and are updating\installing on now? lsb_release should be standard on any Cent\RHEL install that I know of. We can get around it one way or another, I just want to be sure that we give you the right tools to avoid it in the future too!

[ancovington]

We are currently running a vsphere OFV template version Nagios XI 2012R2.3. We wanted to upgrade to 2.6, but we keep getting that particular error.

[tmcdonald]

Can you run the following and provide the output please?

cat /etc/redhat-release
rpm -q centos-release

[ancovington]

Here is the output:



VM-DC-Mon01:~ # cat /etc/redhat-release
cat: /etc/redhat-release: No such file or directory
VM-DC-Mon01:~ # cat: /etc/redhat-release: No such file or directory
-bash: cat:: command not found
VM-DC-Mon01:~ # rpm -q centos-release
package centos-release is not installed
VM-DC-Mon01:~ #

[tmcdonald]

Try "yum -y install redhat-lsb"

[ancovington]

I apologize I was on the wrong server just now. This is the output I get on the correct server:


[root@localhost ~]# cat /etc/redhat-release
CentOS release 6.4 (Final)
[root@localhost ~]# rpm -q centos-release
centos-release-6-4.el6.centos.10.x86_64

[ancovington]

I was able to upgrade the NagiosXi server. I have several questions
Is there a way to transition everything from my nagios core server to the xi server with the categories they are in?
Also, do all servers have to have a parent server because that wasn't needed in Nagios Core?

[slansing]

I believe we just spoke on the phone about this, you should be all set with those two importing documents.

[ancovington]

I followed each step from both documents and all of the servers are not appearing.