Incident Management integration

[gm_rajkumar]

Is it possible to integrate the Incident management tools like www.service-now.com/ (ITSM tool), JIRA, Oracle CRM, BMC Remedy and etc in nagiosxi. Whenever alerts triggers it has to create as incident and send it to respective team.

Regards,
Rajkumar

[mguthrie]

This can be done by defining a global event handler in Nagios XI:
http://library.nagios.com/library/products/nagiosxi/documentation/274-nagios-xi-global-event-handlers

or an Event Handler that is specific to a host or service:
http://nagios.sourceforge.net/docs/3_0/eventhandlers.html

[gm_rajkumar]

Is it possible to integrate with any 3rd party tool? would you recommend any product...please let me know.

Thanks,
Raj.

[mguthrie]

Yes, if the 3rd party tool has an API for submitting incidents. However, you'll need to refer to that 3rd party's documentation on how to do that.