Nagios Support Forum

On the LDAP/AD integration page, could you try clicking the Advanced dropdown at the bottom and toggling "Enable setup and authentication debugging" to get a better view of what's happening? If you are on RHEL8, can you check /var/log/php-fpm/ for the error logs? Lastly, what does the cont...

I'm not sure what the cause of that could be. I would suggest opening a support ticket at https://answerhub.nagios.com/support/s/ so that the issue can be further diagnosed.

Thanks for reaching out robertl , I would make sure that ndo has the correct database password for the nagios user. You can view the username and password in /usr/local/nagios/etc/ndo.cfg . If that is correct but you are still having issues, verify the nagiosql database password. You can view it wit...

Thanks for reaching out COSIT , Before doing the upgrade, make sure that the root password is updated and accurate in /usr/local/nagiosxi/var/xi-sys.cfg and /usr/local/nagiosxi/etc/xi-sys.cfg . It will be the mysqlpass variable in that file. I'm assuming that's the only issue you are encountering. L...

Thanks for reaching out @sawdusty,

Is there anything interesting in /tmp/xi-upgrade.log? I believe that's where the RPM upgrades put their logs.

Most likely! I'll try and get that updated. Glad I could help. Let me know if you run into any other issues.

Thanks for reaching out @wagnbeu0,

Just an idea, but could you try re adding the certificate through the interface?

Admin -> Users -> LDAP/AD Integration -> Add Certificate

Let me know if that helps

I think what is happening is the ndo password is also wrong. The mysqlpass parameter in xi-sys.cfg is the root password and is only used during things that require root access like special scripts, installs, and upgrades. There are four other passwords for four other users. Each user has it's own da...

It sounds like you are doing everything properly. I would make sure that the mysqlpass parameter in /usr/local/nagiosxi/etc/xi-sys.cfg and /usr/local/nagiosxi/var/xi-sys.cfg is the correct root password . If that doesn't work, could you try upgrading to the latest version and then try restoring? A l...

Thanks for reaching out @naggyohs,

Are you using the credentials for the google account or are you using the access credentials that you generated?

Here's docs on generating credentials:
https://support.google.com/a/answer/904 ... cess-codes