Nagios Support Forum

If $HOSTNAME$, $HOSTSTATE$, $SERVICESTATE$, $LONGDATETIME$ replace to the specific data. But empty If I run like this: ./sn_ticketer.pl --page="em_event.do" --host="$HOSTNAME$" --state="$HOSTSTATE$" --category="Nagios" --short_description="$HOSTNAME$ is $...

They are not populating automatically now .
If I replace the argument variables to specific data, all display correct on my ServiceNow instance.

Ok, I'll try. One more thing: A new record appears in mysql database when I add a new host to Nagios. Then on my ServiceNow instance creates new record too and all changes apply to this record. I want to create a new event instead of updating existed one. How can I do this? As I understand I suiold ...

So, I rebuld config_file using this command: sn_ticketer.pl --page='[b]em_event.do[/b]' --buildmap Then, I run command: ./sn_ticketer.pl --page=" em_event.do " --host="$HOSTNAME$" --state="$HOSTSTATE$" --category="Nagios" --short_description="$HOSTNAME$ i...

Hello! I have found a new incident in the ServiceNow instance from Nagios. I expected to see them on All Events of Event management. https://gyazo.com/c37c67f4cb95d5ea740cdc5a18914f90 Also I have error if run manualy: SOAP-ENV:Server com.glide.processors.soap.SOAPProcessingException: Web service upd...

Hello! Nagios: /etc/nagios-plugins/config# ./sn_ticketer.pl --page="incident.do" --host="$HOSTNAME$" --state="$HOSTSTATE$" --category="Nagios" --short_description="$HOSTNAME$ is $SERVICESTATE$" --description="Host: $HOSTNAME$\nState: $HOSTSTATE$...

mysql> use nagsnt Reading table information for completion of table and column names You can turn off this feature to get a quicker startup with -A Database changed mysql> select * from tbl_sn_ticket_tracker; +----+-----------+-------------+---------------------+---------------------+---- ---------...

Hello! Thank you for replay. "Is not returning any rows of data. Can you re-check your configuration? " -- how can I check it? The only result is "Can't call method "rows"" But for testing I have commented the following lines: if ($dbResults->rows >= $hrMainConf->{'stor...

Hello. I'm trying setup automatically sending notifications to ServiceNow. I have used this guide: https://support.nagios.com/kb/article.php?id=552 All steps, before "Create Notification Commands" successfully, have been made successfully But when I run command: ./sn_ticketer.pl --page=&qu...