Switch/Router Wizard not creating service

[kcarlson]

Hello, I am using the Switch/Router wizard on two different hosts with a large amount of ports. I have found previous posts regarding scanning objects with large amounts of ports. These posts recommend you make changes in your php.ini file as well as httpd.conf file. I have followed those suggestions.

When running the wizard the host is able to be scanned, after a long delay, and shows all my correct ports and services. I have selected the services I require, ranging from 1 service to 30 services. After finalizing the wizard the host appears to be created but no services that I selected are created. I do see "mrtg-X.X.X.X" of my 2 new hosts within /usr/local/nagiosxi/tmp. Neither of these mrtg files are executable which all others appear to be.

Any help troubleshooting this would be appreciated. I can provide the conf files if needed.

Thanks!
Kyle

[gsmith]

Hi Kyle,

Please send me a System Profile so I can try to replicate what you are seeing.

To send us your system profile.
1. Login to the Nagios XI GUI using a web browser.
2. Click the "Admin" > "System Profile" Menu
3. Click the "Download Profile" button
4. Save the profile.zip file and share the file in a private message and then reply to this post to bring it up in the queue.

Thanks!

[kcarlson]

PM sent.

Thank You!

[benjaminsmith]

Hi @kcarlson,

Just wanted to let you know that we're are currently working on your issue and we'll get back to you within 24 hours.

Regards,
Benjamin

[gsmith]

Hi,

Please provide your /etc/httpd/conf/httpd.conf and /etc/php.ini files. You can
PM them to me for security reasons.

Also, what are the hostnames of the switches/routes you are trying? (This will help me
cut through the logs faster hopefully).

Thanks

[kcarlson]

PM's sent.

[gsmith]

Hi,

I got the files - thanks a lot!

I will be looking at them first thing in the morning.

Have a good night.

[gsmith]

Hi,

Please make the following changes in php.ini:

max_input_vars = 50000 - currently 5000
max_input_time = 300 -currently 240

Then re-start the webserver and the php-fpm service.

Please try running the Switch/Router Wizard and let me know the results.

Thank you

[kcarlson]

Hello,

It appears the changes you suggested I make corrected this issue. Thank you for your assistance in getting this resolved.

Thanks!

[gsmith]

Great!

Thanks for letting us know.