nagios xi do not show all alerts

[sacom01]

hi team,
when we run plugin in text mode, it show many alerts but in the graphic only 2 first alerts show.
how to fix this?
thank you

[pbroste]

Hello @sacom01

Thanks for reaching out, want to take a look at your System Profile so we can see what is going on.

To send us your system profile.

• Login to the Nagios XI GUI using a web browser.
• Click the "Admin" > "System Profile" Menu
• Click the "Download Profile" button
• Save the profile.zip file and share in a private message

Thanks,
Perry

[sacom01]

hi,
sent you, pls check inbox.
thank you.

[pbroste]

Hello @sacom01

Thanks for following up, and sending over the System Profile. In review, we see a set of three alerts each time 'VMS' goes to "critical".

Oct 20 08:00:04 dc-nagiosxi0? nagios: SERVICE NOTIFICATION: notify_teams;dc-txxweb0x;Unix check Application process;CRITICAL;notify_teams;VMS CRITICAL - processMemUse: 1: cpu: 0: pid: 59332: username: nobody: name: httpd: num_threads: 42: processIoRead: 0: processIoWrite: 0:
Oct 20 08:00:04 dc-nagiosxi0? nagios: SERVICE NOTIFICATION: th?lh;dc-txxweb0x;Unix check Application process;CRITICAL;xi_service_notification_handler;VMS CRITICAL - processMemUse: 1: cpu: 0: pid: 59332: username: nobody: name: httpd: num_threads: 42: processIoRead: 0: processIoWrite: 0:
Oct 20 08:00:04 dc-nagiosxi0? nagios: SERVICE NOTIFICATION: unix_teams;dc-txxweb0x;Unix check Application process;CRITICAL;notify_teams;VMS CRITICAL - processMemUse: 1: cpu: 0: pid: 59332: username: nobody: name: httpd: num_threads: 42: processIoRead: 0: processIoWrite: 0:

Want to know if there is a particular team or person not receiving the 'VMS CRITICAL' alert? Please confirm that all other teams and team members are receiving other alerts?

Thanks,
Perry

[sacom01]

hi,
i received notification on ms.teams but only two first lines same with in Nagios xi GUI

[pbroste]

Hello @sacom01

Thanks for following up, we would like to get a copy of the 'call_unix_check_App_process.sh' and the output results from the script:

Code: Select all

bash -x call_unix_check_App_process.sh

Do you have an example of what the alert message typically looks like?

Thanks,
Perry