Email of multiline output

[pbroste]

Hello @hbouma

Thanks for pinging back on this one; as we recall from previous correspondence on this thread, we know that we are limited
on postfix text formatting available.

Want to find out what specific formatting you are looking to make adjustments to? Please send over an example when you get a chance.

Thanks,
Perry

[hbouma]

We are looking to find a way to email the information found from our check to the contact with new lines inserted between files found as opposed to the \n that is currently being inserted.

I will PM you the plugin that we are running.

[pbroste]

Hello @hbouma

Spun-up my test vm on this and want to verify with you that you are receiving the results from the 'check_files' script on the web console dashboard and email? Is it the format on the email that is off?

Here are the example results that I receive from my test VM for your review:

• Command:
[list]

• /usr/local/nagios/libexec/check_ncpa.py -H 192.168.xxx.xxx -t 'welcome' -P 5693 -M 'plugins/check_files.ps1' -q "args=C:\temp 9999"
  Files modified in the last 9999 minutes. Files are:
  C:\temp\check_files.ps1
  C:\temp\check_tcp - Shortcut.lnk
  C:\temp\New Text Document (6) - Copy - Copy - Shortcut.lnk
  C:\temp\nxlog-ce-latest - Shortcut.lnk
  C:\temp\op5.ini
  C:\temp\putty - Shortcut.lnk
  C:\temp\winrpe_5.4.0_x64_free_installer - Shortcut (2).lnk
  C:\temp\winrpe_5.4.0_x64_free_installer - Shortcut.lnk

[*]Web Console:[/*]

• fileslisted.png

[*]Raw email results from shell:[/*]

• Delivered-To: nagios@localhost
  Received: by localhost.localdomain (Postfix, from userid 1000)
  id 470E8875430; Wed, 24 Nov 2021 10:06:49 -0600 (CST)
  To: nagios@localhost
  Subject: PROBLEM Service Alert - 192.168.xxx.xxx/Plugin check_files.ps1 is CRITICAL
  X-PHP-Originating-Script: 1000:class.phpmailer.php
  Date: Wed, 24 Nov 2021 10:06:49 -0600
  From: Nagios XI <root@localhost>
  Reply-To: Nagios XI <root@localhost>
  Message-ID: <5ee57746b11e7878fad175d5b00400d0@localhost>
  X-Priority: 1
  X-Mailer: PHPMailer 5.2.27 (https://github.com/PHPMailer/PHPMailer)
  X-MSMail-Priority: High
  Importance: High
  MIME-Version: 1.0
  Content-Type: text/plain; charset=UTF-8
  
  ***** Nagios XI Alert *****
  
  Nagios has detected a problem with this service.
  
  Notification Type: PROBLEM
  
  Service: Plugin check_files.ps1
  Host: 192.168.xxx.xxx
  Address: 192.168.xxx.xxx
  State: CRITICAL
  Info:
  Files modified in the last 9999 minutes. Files are:
  Date/Time: 2021-11-24 10:06:49
  
  Respond: http://192.168.xxx.xxx/nagiosxi/rr.php? ... 8c85dd6220
  Nagios URL: http://192.168.xxx.xxx/nagiosxi/
  Add: C:\temp\check_files.ps1\nC:\temp\check_tcp - Shortcut.lnk\nC:\temp\New Text Document (6) - Copy - C
  opy - Shortcut.lnk\nC:\temp\nxlog-ce-latest - Shortcut.lnk\nC:\temp\op5.ini\nC:\temp\putty - Shortcut.lnk
  \nC:\temp\winrpe_5.4.0_x64_free_installer - Shortcut (2).lnk\nC:\temp\winrpe_5.4.0_x64_free_installer - S
  hortcut.lnk\n\n\t

[/list]

Let us know how things look from your end.

Thanks,
Perry

[hbouma]

Correct. We see the information, but when it gets emailed, it has a \n instead of a new line from our Linux RHEL 7.9 servers.

[pbroste]

Hello @hbouma

Spinning up a test VM to see what mailx will look like sending plain/text via smtp. Will follow up shortly.

Thanks,
Perry

[pbroste]

Hello @hbouma

To follow up on the progress, in my test environment we see that the 'phpmailer.php' (xi_service_notification_handler) definitely formats differently than what we see when we send out with mailx using for example 'notify-host-by-email' or 'notify-service-by-email'.

I will continue to work on this and follow up with the results,
Perry

[hbouma]

Thanks

[pbroste]

Hello @hbouma

I will be working on this throughout the day and will follow up shortly.

Thanks,
Perry

[pbroste]

Hello @hbouma

To follow up, made the following updates to my test VM which results in a carriage return/linefeed on the $LONGSERVICEOUTPUT$ on 'check_files.ps'.

Verify config found under Admin > System Settings > General Tab > Allow HTML Rendering:

• Allow HTML tags in host/service statuses
• Allow HTML tags in host/service comments

Verify the second option found in the upper-right-hand corner select the current logged in user > Notification Methods > deselect:

• Receive emails in plain text only

Here is the results that I am receiving from my test VM server:

files_modified.png

Let me know how things look on your end,
Perry

[hbouma]

I think you found the issue. The "Allow HTML Tags in Host/Service Status" was not checked.

Thank you!!!!