Service Escalation Management

[airserv]

When I try to add a service Escalation, the services box is required; but I'm not sure what's to be expected there. When I click on the button to add something there, it's totally empty. Because this is a required field, I can't create a Service Escalation. Am I missing something?

[mmestnik]

1. You have to first select a host or hostgroup.
2. Then the service(s) "common" to all hosts will be available to be selected. In my test selecting a Windows and Linux host yielded just the "PING" service.

You should find that selecting a single hosts populates this with all the checks for that host.

[airserv]

hmm, that still doesn't seem to be working for me. I should note that I'm using XI.

[mmestnik]

Perhaps it's a browser comparability issue.

I'm using Firefox 3.6
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

[airserv]

I too am using Firefox.

[mmestnik]

Why don't you walk though what you are doing, step by step. Include the full information about your Browser and it's OS.

Screenshots, if you can't find the words to describe things.