No data is displayed in charts

[nagmites]

Hi there

After an update of Nagios XI, some services do not display data in the graphs, for example a snmp service. Before the update, it did display data.
The log shows the following error:

No Custom Template found for check_xi_service_snmp (/usr/local/nagios/etc/pnp/check_commands/check_xi_service_snmp.cfg)
2022-02-21 17:29:10 [19110] [2] Template is check_xi_service_snmp.php

Any help?

Regards

[ssax]

Please follow this guide and it should help you identify and fix the issue, it's usually related to the load_threshold/TIMEOUT values needing adjustment:

https://support.nagios.com/kb/article.php?id=9

I would also check the XML file:
- NOTE: You'll need to change THEHOSTNAME to the hostname and THSERVICNAME to the servicename in the file path below:

Code: Select all

/usr/local/nagios/share/perfdata/THEHOSTNAME/THESERVICENAME.xml

Check to make sure it shows this:

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  <RRD>
    <RC>0</RC>
    <TXT>successful updated</TXT>
  </RRD>

If it doesn't, post the error it shows in place of it.

If you need help, please PM me copy of your profile.zip from Admin > System Profile > Download Profile.

[nagmites]

Hi there:

I have reviewed what is indicated in the knowledgebase point by point and the problem persists. The same error continues to appear in the log:


No Custom Template found for check_xi_service_nsclient (/usr/local/nagios/etc/pnp/check_commands/check_xi_service_nsclient.cfg)
2022-02-23 09:49:17 [20374] [2] Template is check_xi_service_nsclient.php
2022-02-23 09:49:17 [20374] [2] data2rrd called
2022-02-23 09:49:17 [20374] [2] RRDs::update /usr/local/nagios/share/perfdata/VMORAEXPCACP19/Memory_Usage.rrd 1645606139:8278.39
2022-02-23 09:49:17 [20374] [2] /usr/local/nagios/share/perfdata/VMORAEXPCACP19/Memory_Usage.rrd updated
2022-02-23 09:49:17 [20374] [2] Processing Line 209
2022-02-23 09:49:17 [20374] [2] Datatype set to 'SERVICEPERFDATA'
2022-02-23 09:49:17 [20374] [1] Found Performance Data for expinterjb64hc2.perimetral.dom / NTP ('offset'=0.00102s;1;2)
2022-02-23 09:49:17 [20374] [2] No Custom Template found for check_ntp_time (/usr/local/nagios/etc/pnp/check_commands/check_ntp_time.cfg)
2022-02-23 09:49:17 [20374] [2] Template is check_ntp_time.php
2022-02-23 09:49:17 [20374] [2] data2rrd called
2022-02-23 09:49:17 [20374] [2] RRDs::update /usr/local/nagios/share/perfdata/expinterjb64hc2.perimetral.dom/NTP.rrd 1645606139:0.00102
2022-02-23 09:49:17 [20374] [2] /usr/local/nagios/share/perfdata/expinterjb64hc2.perimetral.dom/NTP.rrd updated
2022-02-23 09:49:17 [20374] [2] Processing Line 210
2022-02-23 09:49:17 [20374] [2] Datatype set to 'SERVICEPERFDATA'
2022-02-23 09:49:17 [20374] [1] Found Performance Data for PREINTRAJB64HC4.trabajo.dom / Uptime (uptime=1723)
2022-02-23 09:49:17 [20374] [2] No Custom Template found for check_xi_service_nsclient (/usr/local/nagios/etc/pnp/check_commands/check_xi_service_nsclient.cfg)
2022-02-23 09:49:17 [20374] [2] Template is check_xi_service_nsclient.php
2022-02-23 09:49:17 [20374] [2] data2rrd called
2022-02-23 09:49:17 [20374] [2] RRDs::update /usr/local/nagios/share/perfdata/PREINTRAJB64HC4.trabajo.dom/Uptime.rrd 1645606139:1723
2022-02-23 09:49:17 [20374] [2] /usr/local/nagios/share/perfdata/PREINTRAJB64HC4.trabajo.dom/Uptime.rrd updated
2022-02-23 09:49:17 [20374] [2] Processing Line 211
2022-02-23 09:49:17 [20374] [2] Datatype set to 'SERVICEPERFDATA'
2022-02-23 09:49:17 [20374] [1] Found Performance Data for vmexpinterweb2.perimetral.dom / DNS_Resolution (time=0,007553s;;;0,000000)
2022-02-23 09:49:17 [20374] [2] No Custom Template found for check_xi_service_dns (/usr/local/nagios/etc/pnp/check_commands/check_xi_service_dns.cfg)
2022-02-23 09:49:17 [20374] [2] Template is check_xi_service_dns.php
2022-02-23 09:49:17 [20374] [2] data2rrd called

I attach my profile as you requested.

Regards

[ssax]

I'm seeing these:

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[02-23-2022 09:51:20] NPCD: WARN: MAX load reached: load 17.010000/10.000000 at i=0
[02-23-2022 09:51:35] NPCD: WARN: MAX load reached: load 13.670000/10.000000 at i=1
[02-23-2022 09:51:50] NPCD: WARN: MAX load reached: load 11.070000/10.000000 at i=1
[02-23-2022 09:52:05] NPCD: WARN: MAX load reached: load 10.250000/10.000000 at i=1

Follow the KB article below and increase your load_threshold to 60.0 and your TIMEOUT to 20:

https://support.nagios.com/kb/article.php?id=9

Please attach these files as well for the service:

Code: Select all

/usr/local/nagios/share/perfdata/THEHOSTNAME/THESERVICENAME.rrd
/usr/local/nagios/share/perfdata/THEHOSTNAME/THESERVICENAME.xml

[nagmites]

Hi there!

I have increased the indicated values.
I attach the files you request.

Regards

[ssax]

It looks like it was last updated on Feb 15th:

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[root@xid ~]# rrdtool lastupdate CpuUtil\(1\).rrd
 1

1644930889: 4
[root@xid ~]# date -d@1644930889
Tue Feb 15 07:14:49 CST 2022

I sent you a PM, please run the command and PM me the full output.

[nagmites]

hi there,

Is there any news about this issue?

Regards

[gsmith]

Hi

Please create a ticket in our new ticketing system, and reference this forum post. Also include
the information requested by ssax in the new ticket.

Sorry for the inconvenience but creating a new ticket will allow us to track this issue better.

We're moving to a new support system!

The Nagios Answer Hub is a place where you can get help with technical questions from our experts. There, you can quickly open tickets and join discussion boards.

Request Nagios Answer Hub access here: https://info.nagios.com/answer-hub-access-new-users

After completing the access form, you will be given access to a portal where new tickets can be created. We will keep the old customer forum sections and ticket system available for current cases to be resolved.

Thank you!