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Alarm sms notification has stopped working

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Alarm sms notification has stopped working

Postby dslaughter » Tue Mar 08, 2022 10:01 am

My sms alarm notification has stopped working. I can still send a test sms from user menu and it is successful. When looking at logs it looks like the test uses a FQDN and the real alarm notification is not using the FQDN. I have mail logs and profile I can send via private message.
dslaughter
 
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Re: Alarm sms notification has stopped working

Postby pbroste » Thu Mar 10, 2022 1:28 pm

Hello @dslaughter

Thanks for reaching out, understand that you have collected the logs and System Profile and want to also get the following:

Please go to Admin > Manage Email Settings:
- Make sure Logging is checked
- Click the Update Settings button

Then run this tail command as root (and leave it running):

Code: Select all
tail -Fn0 /var/log/maillog /usr/local/nagiosxi/tmp/phpmailer.log /usr/local/nagiosxi/var/eventman.log /var/log/httpd/error_log /var/log/httpd/ssl_error_log >> /tmp/results.txt


And

Code: Select all
journalctl -u postfix -f >> /tmp/postfix.txt


You can break these two commands when you have completed the sending on test SMS messages.

Then masquerade as one of them that isn't receiving the verification code. After masquerading enter this in your address bar and hit enter to resend the verification code:
- Change YOURXISERVER

Code: Select all
http://YOURXISERVER/nagiosxi/account/notifymethods.php?sendkey=1


Then PM me the full output from the still running tail command after about 30 seconds have passed.

PM me a copy of your profile.zip as well, you can download it from Admin > System Profile by clicking the Download Profile button.

Thanks,
Perry
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pbroste
 
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Re: Alarm sms notification has stopped working

Postby dslaughter » Mon Mar 14, 2022 7:42 am

It looks like AT&T were blocking the real alarms. The test alert always worked. Using the test I received email and sms but if a real alarm came in I only got the email.

Why would the test deliver and the real alarm fail? I can send the logs I have if you think it will help find the difference between the test and real alarm sms.

I sent the profile in my snmp question if you want to go over it.
dslaughter
 
Posts: 123
Joined: Wed Feb 20, 2019 3:46 pm

Re: Alarm sms notification has stopped working

Postby pbroste » Thu Mar 17, 2022 2:34 pm

Hello @dslaughter

Thanks for following up, good to know that the test SMS works. We see that from the previous System Profile that was sent over that the service check was executed but 'No message to process'. Want to do some further checking into this:

Example:
SERVICE CHECK -> Host Name: 'nagiosxi-da1', Service Description: 'DA1 rantcellSMSTest', Return Code: '0', Output: 'No messages to process'


Want to get the Eventman and cmdsys logs so we can see what is going on:

Code: Select all
tar -czvf /tmp/eventlogs.tar.gz /usr/loca/nagiosxi/var/ /var/log/messages/ /var/log/syslog /usr/local/nagios/var/*.log


Please send over the '/tmp/eventlogs.tar.gz' via Private Message.

Thanks,
Perry

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pbroste
 
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Re: Alarm sms notification has stopped working

Postby pbroste » Thu Mar 17, 2022 3:04 pm

dslaughter wrote:It looks like AT&T were blocking the real alarms. The test alert always worked. Using the test I received email and sms but if a real alarm came in I only got the email.

Why would the test deliver and the real alarm fail? I can send the logs I have if you think it will help find the difference between the test and real alarm sms.

I sent the profile in my snmp question if you want to go over it.


Wondering if does not recognize the "contact" or phone number that it is coming from and is getting blocked. Are they the same contact/phone number from the test message versus the alert?

Thanks,
Perry
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Re: Alarm sms notification has stopped working

Postby dslaughter » Wed Mar 23, 2022 6:42 pm

Sorry for late reply. I was unexpectedly out for several days. I'll gather the information and send tomorrow.
dslaughter
 
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Re: Alarm sms notification has stopped working

Postby pbroste » Thu Mar 24, 2022 9:43 am

Excellent @dslaughter will wait for further response,

Thanks,
Perry
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Re: Alarm sms notification has stopped working

Postby dslaughter » Thu Mar 31, 2022 4:04 pm

Sorry for the late reply. Go ahead and close this topic. If I experience this problem again I'll secure the logs.
dslaughter
 
Posts: 123
Joined: Wed Feb 20, 2019 3:46 pm

Re: Alarm sms notification has stopped working

Postby pbroste » Thu Mar 31, 2022 4:22 pm

Thanks for following up @dslaughter

Closing ticket

Regards,
Perry
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