A catch 22 of support

Support forum for Nagios Core, Nagios Plugins, NCPA, NRPE, NSCA, NDOUtils and more. Engage with the community of users including those using the open source solutions.
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miwalls
Posts: 4
Joined: Tue Sep 19, 2017 9:54 am

A catch 22 of support

Post by miwalls »

Good morning,

I have found that I am in a bit of a catch 22 in order to get access to the forum for nagiosxi. I've currently got a valid license for the university that I work at. Unfortunately what is happening is I've got a login for the support forum that doesn't work. I attempted to email the nagios@nagios.com forum support email and it came back as invalid. I then attempted to email customersupport@nagios.com and was rejected saying that I don't have a valid license. I then asked a coworker to try logging in and it says his account is inactive. He tried retry sending the activation email but it requires getting to the profile page to resend. Two classic cases of a catch 22. Maybe i'm just not intelligent enough, but I cannot find anyway to get help with our login credentials? Should I talk to sales? I am putting this in the feature request because I think that the nagiosxi should have an option to directly contact support even through email. Please help. I am having an large amount of issues with nagiosxi that is preventing it from going into production.

Thanks,
Mitch
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: A catch 22 of support

Post by tmcdonald »

Your forum credentials are valid as evidenced by this post. You use those same credentials to log in to the ticketing system here: https://support.nagios.com/tickets/

We have shut down our old email-based ticketing system in lieu of the web-based system referenced above, and you or someone in your organization should have gotten a notice about this a few months back.
Former Nagios employee
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