Allow service template associated w/hostgroup

[rkcarter]

Here's my use case. We have a non-production environment and a production environment. The checks are the same within each corresponding hostgroup (example: thisservice-appservers-nonprod and thisservice-appservers-production). The only difference is that the non-production gets sends an email to the devs, the production triggers an email and a page. We fairly often add/remove new servers to/from each hostgroup.

Currently, I'm having to set up a duplicate set of services, one using a template for non-production and one using a template for production, specifying the differing destination. Ideally, I could have one set of checks, and just a service template associated with the nonprod hostgroup with the dev email, and a second service template associated with the production hostgroup with its email and pager.

Perhaps the text accompanying the field could briefly explain, i.e. "service templates for associated services."

[npolovenko]

Hello, @rkcarter. So the only difference between the production service checks and non-production checks is that they notify different emails = contacts? Why not assign one service check two both contact groups, production team and non-production team? Also, some contacts can be integrated with the pager duty and some not, right? I apologize if I'm missing something.

[rkcarter]

Hello, @rkcarter. So the only difference between the production service checks and non-production checks is that they notify different emails = contacts? Why not assign one service check two both contact groups, production team and non-production team? Also, some contacts can be integrated with the pager duty and some not, right? I apologize if I'm missing something.

If I understand what you're saying, then every time the non-production service fails, the production people would get paged... which is what we're trying to avoid. Now *I* apologize if I'm missing something.

[npolovenko]

@rkcarter, If the only difference between the non-production and production service templates is in the destination emails + one is using pager alerts, then here's what I suggest. Assign the same service checks to both production and non-production hosts. Define notification settings not in the XI contact settings, and not in the service/service template settings but in host settings. They will get automatically applied to services that belong to these hosts. For example, if the service A on the host A sends a notification it will use the hosts A command, and the service A on the host B will use the host B notification command.

[rkcarter]

Thanks, that will work as long as the host-down and the service-down destinations are identical (which they generally are of course). However, I've had cases where the host-downs go to an infrastructure support group, and the service-down messages go to differing places.

[ssax]

In those cases you would need to create the separate services if you're using this method. Those are the one-offs but the majority of them would be single services.