Is it possible to integrate the Incident management tools like www.service-now.com/ (ITSM tool), JIRA, Oracle CRM, BMC Remedy and etc in nagiosxi. Whenever alerts triggers it has to create as incident and send it to respective team.
Regards,
Rajkumar
Incident Management integration
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- Posts: 187
- Joined: Tue Feb 28, 2012 7:08 am
- Location: CA, USA
Re: Incident Management integration
This can be done by defining a global event handler in Nagios XI:
http://library.nagios.com/library/produ ... t-handlers
or an Event Handler that is specific to a host or service:
http://nagios.sourceforge.net/docs/3_0/ ... dlers.html
http://library.nagios.com/library/produ ... t-handlers
or an Event Handler that is specific to a host or service:
http://nagios.sourceforge.net/docs/3_0/ ... dlers.html
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- Posts: 187
- Joined: Tue Feb 28, 2012 7:08 am
- Location: CA, USA
Re: Incident Management integration
Is it possible to integrate with any 3rd party tool? would you recommend any product...please let me know.
Thanks,
Raj.
Thanks,
Raj.
Re: Incident Management integration
Yes, if the 3rd party tool has an API for submitting incidents. However, you'll need to refer to that 3rd party's documentation on how to do that.