Installation not completed, fullinstall won't resume

This support forum board is for support questions relating to Nagios Network Analyzer, our network traffic and bandwidth analysis solution.
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support@nagios.nl
Posts: 66
Joined: Wed Dec 27, 2017 2:20 pm
Location: Nieuwegein, The Netherlands
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Installation not completed, fullinstall won't resume

Post by support@nagios.nl »

One of our prospects installed Nagios Network Analyzer on CentOS7 and ran into a problem installing wkhtmltopdf. Looking at the relevant output (below) the solution looked simple: install wget package and run ./fullinstall again to resume from the point the previous step failed.
Running 'install_cron'...
install_cron step completed OK
Running 'wkhtmltopdf'...
./fullinstall: line 315: wget: command not found

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios Enterprises technical support.

The step that failed was: 'wkhtmltopdf'
To my surpise the installer immediately exited with "It looks like Nagios Network Analyzer is already installed." although some installed.<step> files were not yet created.
I had to remove line 667 from libinstall.sh that reads "exit 0" to continue fullinstall.

To my surprise the installer exits fullinstall script when I run it again because /usr/local/nagiosna is present.
do_install_check() {

# Check if NNA is already installed
if [ -d "/usr/local/nagiosna" ]; then
echo "It looks like Nagios Network Analyzer is already installed."
exit 0
fi
Could you please improve fullinstall logic?

Thanks in advance, Jørgen van der Meulen
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Installation not completed, fullinstall won't resume

Post by benjaminsmith »

HI,
Could you please improve fullinstall logic?
Thanks for letting us know and I've let our developers know of this issue. Were you able to get the prospect up and running with Network Analyzer?
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support@nagios.nl
Posts: 66
Joined: Wed Dec 27, 2017 2:20 pm
Location: Nieuwegein, The Netherlands
Contact:

Re: Installation not completed, fullinstall won't resume

Post by support@nagios.nl »

Thanks @benjaminsmith for your informing the devs. Our prospect tried the OVA (virtual image) to get an impression of the product.
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Installation not completed, fullinstall won't resume

Post by benjaminsmith »

Hi Jorgen,
Our prospect tried the OVA (virtual image) to get an impression of the product.
Thanks for supporting Nagios. Let me know if you any any other questions or am I ok to close this forum topic?
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
support@nagios.nl
Posts: 66
Joined: Wed Dec 27, 2017 2:20 pm
Location: Nieuwegein, The Netherlands
Contact:

Re: Installation not completed, fullinstall won't resume

Post by support@nagios.nl »

Thank you, you may close this topic.
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