Moving "Critical" from HDesk1Lev. to HDesk2Lev.

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Moving "Critical" from HDesk1Lev. to HDesk2Lev.

Postby tarzan » Fri Mar 10, 2017 4:12 am

Hello,

I would like to create a service configured as follows.

Step 1) Display on a monitor the critical service-related and hosts so that a first support helpdesk services can intervene.

Step 2) If the problem is not resolved within a set time, I would like to disappear (automatically) from view for the helpdesk first level of the critical signaling and show it instead to a second-level help desk.

It's possible to do it?

Thank you
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Re: Moving "Critical" from HDesk1Lev. to HDesk2Lev.

Postby mcapra » Fri Mar 10, 2017 3:10 pm

Step 1) Display on a monitor the critical service-related and hosts so that a first support helpdesk services can intervene.


If i'm understanding correctly, you could do this via the "Problems" page:

2017_03_10_14_07_20_Nagios_Core_on_192.168.67.2.png
2017_03_10_14_07_20_Nagios_Core_on_192.168.67.2.png (14.47 KiB) Viewed 39 times


Step 2) If the problem is not resolved within a set time, I would like to disappear (automatically) from view for the helpdesk first level of the critical signaling and show it instead to a second-level help desk.


Escalations are probably a good way to handle that:
https://assets.nagios.com/downloads/nag ... tions.html

Though the "automated" part of it is much trickier. You might have to develop some sort of custom cron job to watch outstanding problems.

You might also look at multi-tenancy within Nagios Core. This is a pretty good presentation on the topic:
https://www.youtube.com/watch?v=y3rOo0cHv5I
Be sure to check out our Knowledgebase for helpful articles and solutions!

https://github.com/mcapra/
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Re: Moving "Critical" from HDesk1Lev. to HDesk2Lev.

Postby tarzan » Wed Mar 15, 2017 4:04 am

Hello,

as regards the need to have a video escalation, I used panorama view that allows you to create dashboards where it is possible to select, among other things, also the duration of the event. So I created two dashboard, the first with duration = <24h and the second with duration> = 24h. The passage of events from one dashboard is automatic.
Thanks for the link on Youtube, I found it very interesting and gave me many ideas that I will use in my work.

Thank you

Elvino
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Re: Moving "Critical" from HDesk1Lev. to HDesk2Lev.

Postby cdienger » Wed Mar 15, 2017 10:21 am

Glad you were able to find the information helpful. Was there anything further we can help with on this?
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