Moving "Critical" from HDesk1Lev. to HDesk2Lev.

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tarzan
Posts: 17
Joined: Thu Sep 08, 2016 9:09 am

Moving "Critical" from HDesk1Lev. to HDesk2Lev.

Post by tarzan »

Hello,

I would like to create a service configured as follows.

Step 1) Display on a monitor the critical service-related and hosts so that a first support helpdesk services can intervene.

Step 2) If the problem is not resolved within a set time, I would like to disappear (automatically) from view for the helpdesk first level of the critical signaling and show it instead to a second-level help desk.

It's possible to do it?

Thank you
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mcapra
Posts: 3739
Joined: Thu May 05, 2016 3:54 pm

Re: Moving "Critical" from HDesk1Lev. to HDesk2Lev.

Post by mcapra »

Step 1) Display on a monitor the critical service-related and hosts so that a first support helpdesk services can intervene.
If i'm understanding correctly, you could do this via the "Problems" page:
2017_03_10_14_07_20_Nagios_Core_on_192.168.67.2.png
2017_03_10_14_07_20_Nagios_Core_on_192.168.67.2.png (14.47 KiB) Viewed 2335 times
Step 2) If the problem is not resolved within a set time, I would like to disappear (automatically) from view for the helpdesk first level of the critical signaling and show it instead to a second-level help desk.
Escalations are probably a good way to handle that:
https://assets.nagios.com/downloads/nag ... tions.html

Though the "automated" part of it is much trickier. You might have to develop some sort of custom cron job to watch outstanding problems.

You might also look at multi-tenancy within Nagios Core. This is a pretty good presentation on the topic:
https://www.youtube.com/watch?v=y3rOo0cHv5I
Former Nagios employee
https://www.mcapra.com/
tarzan
Posts: 17
Joined: Thu Sep 08, 2016 9:09 am

Re: Moving "Critical" from HDesk1Lev. to HDesk2Lev.

Post by tarzan »

Hello,

as regards the need to have a video escalation, I used panorama view that allows you to create dashboards where it is possible to select, among other things, also the duration of the event. So I created two dashboard, the first with duration = <24h and the second with duration> = 24h. The passage of events from one dashboard is automatic.
Thanks for the link on Youtube, I found it very interesting and gave me many ideas that I will use in my work.

Thank you

Elvino
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cdienger
Support Tech
Posts: 5045
Joined: Tue Feb 07, 2017 11:26 am

Re: Moving "Critical" from HDesk1Lev. to HDesk2Lev.

Post by cdienger »

Glad you were able to find the information helpful. Was there anything further we can help with on this?
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