email Server Victim

This support forum board is for support questions relating to Nagios Log Server, our solution for managing and monitoring critical log data.
Locked
deed.par75
Posts: 3
Joined: Sat Jun 10, 2017 5:38 am

email Server Victim

Post by deed.par75 »

hello team,

I am an unfortunate victim from your mail server.
I do receive on a daily basis a lot of emails from your server, and this is very armful for my mail box.

can you fix this problem asap?

my email : rezgui@gmail.com

example of a received email from nagios@nagios.env.net

** PROBLEM Host Alert: 10.95.91.134 is DOWN *
***** Nagios *****

Notification Type: PROBLEM
Host: 10.95.91.134
State: DOWN
Address: 10.95.91.134
Info: CRITICAL - Host Unreachable (10.95.91.134)

Date/Time: Tue Jun 6 21:24:15 CET 2017


thank you very much
Dede
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: email Server Victim

Post by tmcdonald »

That is not our server, but rather the server of one of our users. Unfortunately since our users run their own servers, we do not have any control over their sending of mail. You will need to reach out to them directly.
Former Nagios employee
deed.par75
Posts: 3
Joined: Sat Jun 10, 2017 5:38 am

Re: email Server Victim

Post by deed.par75 »

thank you for your response.
And how can I contact them directly ?
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: email Server Victim

Post by tmcdonald »

That is not something we can assist with. If you are getting emails from their servers you could try replying, or see if others are included in the message and reach out to them. Otherwise you can try visiting their website and look for a contact form or details.

Otherwise since this is a GMail account you might be able to just block the sender - https://support.google.com/mail/answer/8151
Former Nagios employee
deed.par75
Posts: 3
Joined: Sat Jun 10, 2017 5:38 am

Re: email Server Victim

Post by deed.par75 »

hello team,

I have absolutely no information about them, no other emails in CC.
The only info I have is regarding you:
My mailbox is DOWN because of emails I receive everyday. Can you help me to reach them ?
Otherwise can you reach them and tell them my issue?

Example :
FROM : nagios@nagios.env.net

***** Nagios *****

Notification Type: PROBLEM
Host: 10.95.91.127
State: DOWN
Address: 10.95.91.127
Info: CRITICAL - Host Unreachable (10.95.91.127)

Date/Time: Tue Jun 20 05:07:52 CET 2017
User avatar
mcapra
Posts: 3739
Joined: Thu May 05, 2016 3:54 pm

Re: email Server Victim

Post by mcapra »

Going to re-iterate this:
https://support.google.com/mail/answer/8151

There is quite literally nothing that can be done by anyone here since no one here controls the email server sending you these messages. This is a fundamental security feature of most SMTP servers to not allow arbitrary access. Truthfully, if I could SSH into the server of whoever is sending these emails and shut off the flow of emails you are receiving, I would do just that.

If you have a Google Apps account that is exceeding it's allowed messages per day, I would highly recommend blocking the address that is sending these unwanted emails. I have faced such obstacles before with Google Apps For business accounts, and blocking the sender's address/server is effective and quite trivial.
Former Nagios employee
https://www.mcapra.com/
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: email Server Victim

Post by tmcdonald »

The Google blocking route is going to be the fastest and easiest method. As has been mentioned several times, we do not have any way to disable their server and I cannot divulge customer information (if they even are).
Former Nagios employee
User avatar
tacolover101
Posts: 432
Joined: Mon Apr 10, 2017 11:55 am

Re: email Server Victim

Post by tacolover101 »

i don't think posting your email on a public forum is a way to spot spam.

i would look at the headers in the message to actually see where it's coming from, you may be able to find an ISP or domain of some sort to work with if blocking doesn't work.
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: email Server Victim

Post by tmcdonald »

Closing this as it is not an issue we can directly solve.
Former Nagios employee
Locked