contact group notification

[mickg]

Hello,

I'm new at managing Nagios XI and I have some issues with managing the email notifications.

we are running
Nagios XI version: 5.5.2
XI installed from: source
XI UUID: 94921ac1-d11a-45c6-b0c6-13a06342034b
Release info: nagiosxi 3.10.0-514.26.2.el7.x86_64 x86_64
CentOS Linux release 7.3.1611 (Core)
Gnome is not installed


I have an account named nagiosadmin with my email address configured which look like mickg@company.com
I have my admin account with the same email address
I have some other contacts.

I configured some hosts and added them to an hostgroup
I configured a contact group with myself in it, nagiosadmin and 2 other user contacts.
I configured a simple ping check service and applied it to the hostgroup mentionned just before

My problem is , only nagiosadmin gets the email notification.

we are using a smtp relay , no authentification.

maybe I skipped some template relations ?


Thank you for your help.

[scottwilkerson]

Did each of the other users login with their username/password yet and accept the terms of service?

If so, once they login, click their username upper-right and go to Notification Settings
Are notifications enabled?
Are all the checkboxes checked?
If so , click Notification Methods
Is email checked?

[mickg]

Hi Thanks for your answer.

Yes every users included in the contact group logged in and accept the terms.

yes notification enabled
yes all checkboxes enabled

When I click on notification method in the user account, I get a message saying :

Nagios XI notification handlers are not defined for this account. XI notification handlers must be defined in the Core Config Manager for customized notification settings.

I have 2 users in that contact group , one with admin privileges and the other is a regular user , I get the same error message then I clic on notification methods.


on the other hand, In the CCM - contact - mickg - manage contact templates : I have the xi_contact_generic assigned and in contact templates, xi_contact_generic , in the alert settings I have everything enabled. with the manage host notification command assigned to notify-host-by-email. and same thing for the service notification command

Thank you once again.

[scottwilkerson]

The notification commands for the contacts in the CCM should be:

Manage Host Notification Commands -> xi_host_notification_handler
Manage Service Notification Commands -> xi_service_notification_handler

then apply configuration

[mickg]

It looks like that was my issue.
Thank you ,

[scottwilkerson]

It looks like that was my issue.
Thank you ,

Glad to hear it is resolved

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