Recurring Downtime schedule issue

[akumarhe1868]

Thank you

[benjaminsmith]

No problem. Let me know if you're able to get it fixed.

[akumarhe1868]

Hi,

We have again received notifications for the scheduled Downtime and the issue was not resolved it seems.

We are using ServiceNow as the ticketing tool where Incidents are generated for Nagios affected host/service.

Is the issue with Nagios or in ServiceNow?

If yes, please provide the solution. Thanks.

[benjaminsmith]

Hi @akumarhe1868,

Issue is: Once downtime ends it automatically schedule downtime for very next day for another 3 days which is not expected.

Are you still having this issue? Is the downtime starting and ending as configured in Nagios XI?

If you getting notifications for scheduled downtime starting and stopping on this host, this is expected. According to your the configuration file for LMAWSBOEAPP02.globallmam.com, this is not set so Nagios will assume that you want notifications to be sent out for all possible states

Code: Select all

define host {
	host_name			LMAWSBOEAPP02.globallmam.com
	address				10.100.43.109
	hostgroups			AWS Windows Servers
	check_command			check_ping!3000,80%!5000,100%!!!!!!
	max_check_attempts		2
	check_period			24x7
	contact_groups			Windows Engineering
	notification_interval		5
	notification_period		24x7
	notifications_enabled		1
	register			1
	}

To change that go to the CCM >Monitoring > Hosts > Alert Settings and apply configuration.

[akumarhe1868]

Hi,

As suggested, I have changed the notifications options under Alert settings for the Nagios downtime servers.

But still we receive the Nagios service tickets generated from ServiceNow during scheduled downtime.

please advise to get this fixed.

Thanks.

[akumarhe1868]

Hi,

It seems Nagios XI does not stop ServiceNow from collecting Events during Downtime schedule.

Can you give us the solution to fix this issue? Thanks.

[benjaminsmith]

Hi @akumarhe1868

Please take a look at this topic:
https://support.nagios.com/forum/viewto ... =6&t=49965

It looks like the best way handle this is by managing the alerts in ServiceNow.

I did check with ServiceNow and according to them, only way is to move the server to Maintenance mode in CMDB in ServiceNow which I feel is not an effective solution.

[akumarhe1868]

Do we have a bug in Nagios to stop sending events to serviceNow during scheduled Downtime?

[benjaminsmith]

Hi @akumarhe1868,

How did you configure the integration between Nagios XI and ServiceNow, did you follow these guidelines:
https://support.nagios.com/kb/article.php?id=552

I don't see the ServiceNow notification commands or contact in your configuration files.