Update nagios xi

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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hieupd
Posts: 2
Joined: Tue Jan 08, 2019 3:59 am

Update nagios xi

Post by hieupd »

I am facing issue with Nagios XI. I didn't update nagios xi version 5.5.2 to 5.5.8 Image
please help us to resolve the issue permanently
Contact me: cucuong710@gmail.com
thanks.
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Update nagios xi

Post by benjaminsmith »

Hello @hieupd,

The image didn't get posted, so I'm not quite sure what issue your having.

Did the update from 5.5.2 to 5.5.8 fail? If so, please post the output of the your update log for us to review.

Code: Select all

/usr/local/nagiosxi/tmp/upgrade.log
Thank you.

Log Locations and Descriptions
https://assets.nagios.com/downloads/nag ... ptions.pdf
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
hieupd
Posts: 2
Joined: Tue Jan 08, 2019 3:59 am

Re: Update nagios xi

Post by hieupd »

Image
upgrade.log 0KB
Are there any other tests? thank you.
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Update nagios xi

Post by benjaminsmith »

Hello @hieupd,

Make sure your server has network access, run the following command as root:

Code: Select all

/usr/local/nagiosxi/scripts/reset_config_perms.sh
Then run the following command to upgrade:

Code: Select all

wget -O upgrade.sh https://assets.nagios.com/downloads/nagiosxi/upgrade.sh
sh ./upgrade.sh
Let me know if you're able to get it resolved.

Nagios XI - Common Upgrade Failures And Solutions
https://support.nagios.com/kb/article/n ... s-601.html

Upgrade Instructions
https://assets.nagios.com/downloads/nag ... ctions.pdf
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
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