An error occurred sending a test email!

[talalmog]

A test email was sent to MyEmailAddress@*****
----
Mailer said: [02-18-2019 08:34:21] SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/ ... leshooting (method=smtp;host=IPAddress;port=25;smtpauth=true;security=none), Referer: admin/testemail.php
An error occurred sending a test email!

1-this is a new Nagiosxi server and we never used email before
2- SMTP port 25 is open and i mange to send emails with command (without nagios)


rpm -q php
php-5.4.16-45.el7.x86_64

[npolovenko]

Hello, @talalmog. Did you fill out relevant SMTP settings on the Mail Settings page in XI? (Admin -> Manage Email Settings(in the left column). Please go that page again and check the Debug Log option and then upload the /usr/local/nagiosxi/tmp/phpmailer.log after a few test retries.
Most often SMTP authentication problems are caused by wrong/unauthorized SMTP username, password or by the incorrect authentication protocol.
If you can please check the authentication logs on the SMTP server itself.

[talalmog]

thank you,
the issue caused by wrong authentication
thanks

[scottwilkerson]

thank you,
the issue caused by wrong authentication
thanks

Glad it is resolved

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