Nagios XI--Run Check Command

[pbachu2]

Hi All,

Few of the services in Nagios XI , when run from "Run Check Command" and also from terminal it is giving expected output.
However the service status in GUI dashboard is showing critical\unknown.

Please suggest.

Regards,
Priyanka Bachu

[mbellerue]

Does it give you a message under Status Information?

[pbachu2]

Hi ,

Thanks for your reply.
No I am getting critical message in status information.

"SOAP UNKNOWN: failed to access SOAP API".

But below is the output of "Run Check Command"
SOAP OK: 0.010 | 'messages'=0.010;300;600;;

Please suggest

Regards,
Priyanka Bachu

[mbellerue]

Is this a plugin that was downloaded from Exchange? This really sounds like a plugin that is either out of date, or has requirements that haven't been met.