Servicenow integration
Posted: Wed Oct 09, 2019 4:12 am
Nagios xi is integrated with Servicenow in my environment. Currently the events are forwarded to Servicenow. But,if the ticket is closed without resolving the event and the alert is still open in nagios, ideally it should create a new event which is not happening now.
The requirement is if an alert is open in nagios and ticket is generated (open) in Servicenow, the next event which will be checked by the check_interval set should forward to Servicenow. If the ticket is closed, open a new one or if it is open, add a comment to the existing ticket.
Please let me know at the earliest.
Thanks in advance!
The requirement is if an alert is open in nagios and ticket is generated (open) in Servicenow, the next event which will be checked by the check_interval set should forward to Servicenow. If the ticket is closed, open a new one or if it is open, add a comment to the existing ticket.
Please let me know at the earliest.
Thanks in advance!