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Not getting host down alerts

PostPosted: Mon Oct 28, 2019 8:40 am
by ansaaft
Hi Support,

Please help:

I am using xi

My problem:
I never get host down alerts

I do get service down/unreachable/unknown alerts for these hosts.

### My host configuration ###
Check_Command: check-host-alive
$USER1$/check_icmp -H $HOSTADDRESS$ -w 10000.0,80% -c 15000.0,100% -p 5

Check Settings Tab
Check interval: 1
Retry interval: 1
Max check attempts: 1
Active checks enabled: On (greyed out)

Alert Settings:
Manage Contacts: I have the required email id's
Notification Options: Down/Unreachable/Recovery/Flapping are greyed out (On)
Notification interval: 1
Notification enabled: On

### My configuration for serives that are being monitored on these hosts ###
Check Command: check_xi_service_nsclient
$USER1$/check_nt -H $HOSTADDRESS$ -s "$ARG1$" -p 12489 -v $ARG2$ $ARG3$ $ARG4$

Check Settings
Check interval: 1
Retry interval: 1
Max check attempts for services being monitored on these hosts
--> for c drive: 20
--> mem usage: 10
--> CPU usage: 20
--> ping: 1
--> uptime: 60

Active checks enabled: On (greyed out)

Please suggest where I am wrong and how I can fix this issue.

Re: Not getting host down alerts

PostPosted: Mon Oct 28, 2019 4:38 pm
by scottwilkerson
Do the hosts show in the Notifications Report?

Re: Not getting host down alerts

PostPosted: Tue Oct 29, 2019 1:41 am
by ansaaft
Hi

I went to reports > under (Legacy Reports) clicked on Notifications and on that page I can see all hosts along with the type of notification mentioned.
For example I can see somehost1 with HOST UP - Time - Contact - Notification command( notify-host-by-email)
Similarly I can see somehost2 with HOST DOWN - Time - Contact - Notification command( notify-host-by-email)

Re: Not getting host down alerts

PostPosted: Tue Oct 29, 2019 12:13 pm
by lmiltchev
When you say:
I never get host down alerts

do you mean that "your user/contact" is not receiving host down notifications or no one is getting them? Can you PM me your latest profile (profile.zip), along with the names of the hosts that were in a hard down state, but you never received the notifications?

You can obtain the profile by going to: Admin > System Config > System Profile > Download Profile.