Not receiving Nagios XI Alert Notifications

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Branigan
Posts: 13
Joined: Tue Jan 14, 2020 3:28 am
Location: South Africa

Not receiving Nagios XI Alert Notifications

Post by Branigan »

Hi Team,

Kindly require assistance with the below.

Not receiving Nagios XI Alert Notifications, last Notification had been received on the 9th of Jan 2020 at 16:11
Nothing that I am aware of has changed on the system.

Should I attempt to "Test Email Notification" I receive a successful response.
However Warning or Critical Alerts are not received.
This is not being blocked either. Unsure at this point what the cause of this issue might be.
Nagios XI is licensed and has been upgraded to Version 5.6.9
Last edited by Branigan on Wed Jan 15, 2020 1:58 pm, edited 1 time in total.
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mbellerue
Posts: 1403
Joined: Fri Jul 12, 2019 11:10 am

Re: Not receiving Nagios XI Alert Notifications

Post by mbellerue »

Hi @Branigan, welcome to the forum!

Can you PM your system profile over to me? You can get it from Admin -> System Profile -> Download Profile

I will take a look at it and see if I can find out why you're not getting notifications.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

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lmiltchev
Former Nagios Staff
Posts: 13587
Joined: Mon May 23, 2011 12:15 pm

Re: Not receiving Nagios XI Alert Notifications

Post by lmiltchev »

Can you PM me your latest profile?

Admin > System Config > System Profile > Download Profile, save, and PM me the profile.zip file.
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Branigan
Posts: 13
Joined: Tue Jan 14, 2020 3:28 am
Location: South Africa

Re: Not receiving Nagios XI Alert Notifications

Post by Branigan »

mbellerue wrote:Hi @Branigan, welcome to the forum!

Can you PM your system profile over to me? You can get it from Admin -> System Profile -> Download Profile

I will take a look at it and see if I can find out why you're not getting notifications.
------------------------------------------------------------------------------------------------------------

Hi There, Thank you.

I will PM that to you now.

Regards
Branigan.
Branigan
Posts: 13
Joined: Tue Jan 14, 2020 3:28 am
Location: South Africa

Re: Not receiving Nagios XI Alert Notifications

Post by Branigan »

lmiltchev wrote:Can you PM me your latest profile?

Admin > System Config > System Profile > Download Profile, save, and PM me the profile.zip file.
---------------------------------------------------------------------------------------------------------------------------------------------------

Hi lmiltchev,

Thank you, will PM to you now as well.

Regards
Branigan.
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lmiltchev
Former Nagios Staff
Posts: 13587
Joined: Mon May 23, 2011 12:15 pm

Re: Not receiving Nagios XI Alert Notifications

Post by lmiltchev »

I believe, the issues is caused by the xi_eventqueue db table being crashed. You have many entries in the mysql log as the one below:
200115 8:55:01 [ERROR] /usr/libexec/mysqld: Table './nagiosxi/xi_eventqueue' is marked as crashed and should be repaired
Please run the repair on the database:

Code: Select all

/usr/local/nagiosxi/scripts/repair_databases.sh
to see if this is going to fix the problem. Read more on the issue here:

https://support.nagios.com/kb/article/n ... es-24.html
and here:
https://assets.nagios.com/downloads/nag ... tabase.pdf

FYI, one of the users, listed in the PDF file (mvnx.monitor) has an invalid email... at least I believe it is invalid... :) Please check it out to make sure it is not a mistake.
Be sure to check out our Knowledgebase for helpful articles and solutions!
Branigan
Posts: 13
Joined: Tue Jan 14, 2020 3:28 am
Location: South Africa

Re: Not receiving Nagios XI Alert Notifications

Post by Branigan »

lmiltchev wrote:I believe, the issues is caused by the xi_eventqueue db table being crashed. You have many entries in the mysql log as the one below:
200115 8:55:01 [ERROR] /usr/libexec/mysqld: Table './nagiosxi/xi_eventqueue' is marked as crashed and should be repaired
Please run the repair on the database:

Code: Select all

/usr/local/nagiosxi/scripts/repair_databases.sh
to see if this is going to fix the problem. Read more on the issue here:

https://support.nagios.com/kb/article/n ... es-24.html
and here:
https://assets.nagios.com/downloads/nag ... tabase.pdf

FYI, one of the users, listed in the PDF file (mvnx.monitor) has an invalid email... at least I believe it is invalid... :) Please check it out to make sure it is not a mistake.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you kindly for the assistance @lmiltchev, Issue resolved.
I had initially only run the "/usr/local/nagiosxi/scripts/repairmysql.sh nagios" command.

Our site did experience a Power Outage prior to this issue so it makes sense.

The mvnx.monitor account was added for testing purposes. Intentionally did not add a valid email address. :)
scottwilkerson
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Re: Not receiving Nagios XI Alert Notifications

Post by scottwilkerson »

Great!

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