Comments not appearing after upgrade

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RebeccaIlene
Posts: 164
Joined: Tue Apr 02, 2019 8:38 pm

Comments not appearing after upgrade

Post by RebeccaIlene »

Hi Team,

Previously when any alert was put in downtime the comments would appear as to why it is in downtime.

However, after a recent upgrade the comments do not appear but it just shows that a certain service or host is in down time for this time period set.

can someone please help with this?

Regards,

Rebecca Murray
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mbellerue
Posts: 1403
Joined: Fri Jul 12, 2019 11:10 am

Re: Comments not appearing after upgrade

Post by mbellerue »

Absolutely. Can you PM me a system profile? You can download a profile from Admin -> System Profile -> Download Profile.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

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RebeccaIlene
Posts: 164
Joined: Tue Apr 02, 2019 8:38 pm

Re: Comments not appearing after upgrade

Post by RebeccaIlene »

I am unable to upload a copy of the profile. The website keeps timing out. Can suggestions?
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mbellerue
Posts: 1403
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Re: Comments not appearing after upgrade

Post by mbellerue »

That's strange. How large is the profile?
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
RebeccaIlene
Posts: 164
Joined: Tue Apr 02, 2019 8:38 pm

Re: Comments not appearing after upgrade

Post by RebeccaIlene »

The file got uploaded now. Thanks again for looking into this.
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tgriep
Madmin
Posts: 9177
Joined: Thu Oct 30, 2014 9:02 am

Re: Comments not appearing after upgrade

Post by tgriep »

Login to the XI GUI and go to the Admin > System Settings menu.
In the Acknowledgement Defaults: options, are the Sticky Acknowledgement and Persistent Comment checked?
If the Persistent Comment is checked, it will not be removed from the check if there are any changes to the status of the check.
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RebeccaIlene
Posts: 164
Joined: Tue Apr 02, 2019 8:38 pm

Re: Comments not appearing after upgrade

Post by RebeccaIlene »

Please find screenshot of the options that are checked.
You do not have the required permissions to view the files attached to this post.
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tgriep
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Re: Comments not appearing after upgrade

Post by tgriep »

Check the Persistent Option on that page and the comments entered should persist forever.
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RebeccaIlene
Posts: 164
Joined: Tue Apr 02, 2019 8:38 pm

Re: Comments not appearing after upgrade

Post by RebeccaIlene »

The downtime comments did not show up even after updating the settings as suggested.
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tgriep
Madmin
Posts: 9177
Joined: Thu Oct 30, 2014 9:02 am

Re: Comments not appearing after upgrade

Post by tgriep »

What was the version of XI that was installed on the server before the upgrade?
Which menu did you go to to view the comments?
If you view the Host or Service in the Core view, do you see the comment there?
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