Hi Team,
Previously when any alert was put in downtime the comments would appear as to why it is in downtime.
However, after a recent upgrade the comments do not appear but it just shows that a certain service or host is in down time for this time period set.
can someone please help with this?
Regards,
Rebecca Murray
Comments not appearing after upgrade
Re: Comments not appearing after upgrade
Absolutely. Can you PM me a system profile? You can download a profile from Admin -> System Profile -> Download Profile.
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Be sure to check out our Knowledgebase for helpful articles and solutions!
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Re: Comments not appearing after upgrade
I am unable to upload a copy of the profile. The website keeps timing out. Can suggestions?
Re: Comments not appearing after upgrade
That's strange. How large is the profile?
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
Be sure to check out our Knowledgebase for helpful articles and solutions!
Be sure to check out our Knowledgebase for helpful articles and solutions!
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- Posts: 164
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Re: Comments not appearing after upgrade
The file got uploaded now. Thanks again for looking into this.
Re: Comments not appearing after upgrade
Login to the XI GUI and go to the Admin > System Settings menu.
In the Acknowledgement Defaults: options, are the Sticky Acknowledgement and Persistent Comment checked?
If the Persistent Comment is checked, it will not be removed from the check if there are any changes to the status of the check.
In the Acknowledgement Defaults: options, are the Sticky Acknowledgement and Persistent Comment checked?
If the Persistent Comment is checked, it will not be removed from the check if there are any changes to the status of the check.
Be sure to check out our Knowledgebase for helpful articles and solutions!
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Re: Comments not appearing after upgrade
Please find screenshot of the options that are checked.
You do not have the required permissions to view the files attached to this post.
Re: Comments not appearing after upgrade
Check the Persistent Option on that page and the comments entered should persist forever.
Be sure to check out our Knowledgebase for helpful articles and solutions!
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Re: Comments not appearing after upgrade
The downtime comments did not show up even after updating the settings as suggested.
Re: Comments not appearing after upgrade
What was the version of XI that was installed on the server before the upgrade?
Which menu did you go to to view the comments?
If you view the Host or Service in the Core view, do you see the comment there?
Which menu did you go to to view the comments?
If you view the Host or Service in the Core view, do you see the comment there?
Be sure to check out our Knowledgebase for helpful articles and solutions!