Update Notifications and Event generation

[RebeccaIlene]

Hi Team,

We are looking to have notifications and event generated in such a way that if any service is critical for 15 minutes continuously then it should generate events and notifications.

The Nagios XI server that we are using is currently integrated with service now.

We are looking to have events recorded as information before 15 minutes of alert generation.

After 15 minutes of the alert generation the events should show up as alerts.


Please let us know how this is possible to set up.

Thank you,
Rebecca Murray

[Box293]

Escalations will do what you want.

Have a look at this documentation and let us know what questions you have.

https://assets.nagios.com/downloads/nag ... ations.pdf

[RebeccaIlene]

Thanks for your reply.
However this article is about sending notifications.
However,we are looking to have event generated as information for the first 15 minutes and then change the event to critical.
The service now picks up events from Nagios and created the tickets.

[lmiltchev]

Perhaps you are looking for a functionality provided by the "first_notificaiton_delay" directive?

Service - first notification delay

This directive is used to define the number of "time units" to wait before sending out the first problem notification when this service enters a non-OK state. Unless you've changed the interval_length directive from the default value of 60, this number will mean minutes. If you set this value to 0, Nagios will start sending out notifications immediately.

Parameter name: first_notification_delay
Required: no

If you set first_notification_delay to 15 min, then notifications will be delayed for 15 mins, and then sent to "service now".

Is this what you were looking for?