Email Problem

[SteveOrd]

Hi,

I'm a newbie to NAGIOS and have just sucessfully set-up a server, configured it and now added most of our hosts in.

All is working fine except for a small problem with email notifictaion. Although it basically seems to be working our email administrator has complained that our email server is being flooded with dead emails. From looking at the logs it seems NAGIOS is sending email alerts to "$@ouremail.com" as well as, or sometimes instead of "ITDept@ouremail.com". I have checked every config file I can think of but can see nothing amiss.

Has anyone got any ideas on where to start looking for this erroneous $ email address?

Many thanks.

Steve Ord

[SteveOrd]

Hi,

I have since found, by comparing the NAGIOS logs with the dead emails received, that the failing messages are being sent by SOFT errors, the HARD errors are woking fine.

Any idea why NAGIOS would be sending alerts for SOFT events?

[01-07-2013 15:35:20] SERVICE EVENT HANDLER: Romsey_Switch_1;PING;WARNING;SOFT;1;notify-host-by-email

Steve

[abrist]

[01-07-2013 15:35:20] SERVICE EVENT HANDLER: Romsey_Switch_1;PING;WARNING;SOFT;1;notify-host-by-email

Looks like this notify command is getting fired off by an event handler. Any chance that you have this service check set to "is volatile?

[SteveOrd]

Hi,

No, is volatile was not specified so I added is_volatile 0 to the ping check command. No difference.

Steve

[abrist]

Any reason why the notification command is set as an event handler instead of a notification handler?

[SteveOrd]

Hi,

Sorry, being a newbie can you tell me where I check and/or change that?

Steve

[abrist]

Post the service definition for the check. Usually, people configure it in the services.cfg or in the host's config.

[SteveOrd]

Hi,

Ah, is it becuase notify-host=by-email is defined in the config below?

define service {
#NAGIOSQL_CONFIG_NAME services
host_name lots of hosts (deleted)
service_description PING
use standard-service
check_command check_ping!200,10%!400,25%
is_volatile 0
max_check_attempts 4
check_period 24x7
event_handler notify-host-by-email
register 1

Thanks

Steve

[SteveOrd]

Hi,

Have deleted that event handler entry and all now seems OK, I think that must have crept in when I was troubleshooting an initial problem with emails not being sent at all.

Thanks for your help.

Steve

[slansing]

Ah! There you go, are your emails being sent out properly?