Hi,
I've been developing SLA reporting for our specific in-house requirements. As we run many clustered services, I have been using 'HARD' service alerts to do this. However, I've noticed a problem where service recovery does not result in a service alert being generated. This appears to happen when the host is down and a hard service alert is generated:
The following log entries show this clearly:
[1024397532] HOST ALERT: np.belgacom.be;DOWN;HARD;5;CRITICAL - Plugin timed out after 10 seconds
[1024397532] HOST NOTIFICATION: on-call;np.belgacom.be;DOWN;notify-by-sms;CRITICAL - Plugin timed out after 10 seconds
[1024397534] SERVICE ALERT: np.belgacom.be;FTP;CRITICAL;HARD;1;Socket timeout after 10 seconds
[1024397632] HOST ALERT: np.belgacom.be;UP;HARD;1;PING OK - Packet loss = 0%, RTA = 1.60 ms
[1024397632] HOST NOTIFICATION: on-call;np.belgacom.be;UP;notify-by-sms;PING OK - Packet loss = 0%, RTA = 1.60 ms
[1024397662] SERVICE ALERT: np.belgacom.be;FTP;CRITICAL;SOFT;1;Socket timeout after 10 seconds
[1024397712] SERVICE ALERT: np.belgacom.be;FTP;OK;SOFT;2;FTP ok - 0 second response time
Although this is occuring on a Netsaint 07b7 system, after examining the checks.c code, it would appear that the same logic is still used in Nagios. I understand that a service notification should not be sent in this case, but surely a service alert should be generated for the service recovery?
Regards,
Caroline Heatlie
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This post was automatically imported from historical nagios-devel mailing list archives
Original poster: aroline.heatlie@belgacom.b