escalation is not working

[Mud]

Hi,

We are trying to configure escalation, following are the configuration files. But we are not getting escalation alerts . End the end you can view the log messages.

Services.cfg
define service{
host_name NYC_10.10.40.49
service_description TCP-25 SMTP
_SERVICE_ID 2866
is_volatile 1
check_command check_tcp_nrpe!check_smtpport!
max_check_attempts 1
normal_check_interval 2
retry_check_interval 2
active_checks_enabled 1
passive_checks_enabled 0
check_period 24x7
parallelize_check 1
flap_detection_enabled 0
notification_interval 2
first_notification_delay 2
notification_period 24x7
notification_options w,c,r
notifications_enabled 1
contact_groups Escalations,NOC
}

escalation.cfg
define serviceescalation{
host_name NYC_10.10.40.49
service_description TCP-25 SMTP
contact_groups Escalations
first_notification 5
last_notification 7
notification_interval 60
escalation_period 24x7
escalation_options w,c
}


Logs
[1319139233] SERVICE ALERT: NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;HARD;1;Connection refused
[1319139233] SERVICE NOTIFICATION: Mudasar_Yasin1;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319139233] SERVICE NOTIFICATION: IT-OPS_Manager;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319139638] SERVICE ALERT: NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;HARD;1;Connection refused
[1319139638] SERVICE NOTIFICATION: Mudasar_Yasin1;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319139638] SERVICE NOTIFICATION: IT-OPS_Manager;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319140044] SERVICE ALERT: NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;HARD;1;Connection refused
[1319140044] SERVICE NOTIFICATION: Mudasar_Yasin1;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319140044] SERVICE NOTIFICATION: IT-OPS_Manager;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319140446] SERVICE ALERT: NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;HARD;1;Connection refused
[1319140446] SERVICE NOTIFICATION: Mudasar_Yasin1;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319140446] SERVICE NOTIFICATION: IT-OPS_Manager;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319140749] Max concurrent service checks (15) has been reached. Nudging NYC_10.10.40.41:TCP-25 SMTP by 5 seconds...
[1319140842] Max concurrent service checks (15) has been reached. Nudging NYC_10.10.40.49:TCP-25 SMTP by 12 seconds...
[1319140866] SERVICE ALERT: NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;HARD;1;Connection refused
[1319140866] SERVICE NOTIFICATION: Mudasar_Yasin1;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319140866] SERVICE NOTIFICATION: IT-OPS_Manager;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319141290] SERVICE ALERT: NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;HARD;1;Connection refused
[1319141290] SERVICE NOTIFICATION: Mudasar_Yasin1;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused
[1319141290] SERVICE NOTIFICATION: IT-OPS_Manager;NYC_10.10.40.49;TCP-25 SMTP;CRITICAL;service-notify-by-email-escalation1;Connection refused


MY
o2sp.com

[JenniferLogan]

I have a friend with a similar problem, will keep an eye on this thread:)