Windows NCPA UnicodeDecodeError

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marypoppins
Posts: 10
Joined: Tue May 29, 2018 3:07 am

Windows NCPA UnicodeDecodeError

Post by marypoppins »

Dear All,


I installed the ncpa (ncpa-2.1.4.exe) on a windows server and its log az error related in UnicodeDecodeError.
I tried with ncpa-2.1.1, ncpa-2.1.2 as well.
I can not find solution on the net. If is there any could you please help me.

Thank you very much

Code: Select all

2018-05-31 14:32:11,252:ERROR:app:Exception on /api/processes/ [GET]
Traceback (most recent call last):
  File "C:\Python27\lib\site-packages\flask\app.py", line 1817, in wsgi_app
  File "C:\Python27\lib\site-packages\flask\app.py", line 1477, in full_dispatch_request
  File "C:\Python27\lib\site-packages\flask\app.py", line 1381, in handle_user_exception
  File "C:\Python27\lib\site-packages\flask\app.py", line 1475, in full_dispatch_request
  File "C:\Python27\lib\site-packages\flask\app.py", line 1461, in dispatch_request
  File "C:\ncpa\agent\listener\server.py", line 168, in token_auth_decoration
  File "C:\ncpa\agent\listener\server.py", line 926, in api
  File "C:\ncpa\agent\listener\processes.py", line 420, in run_check
UnicodeDecodeError: 'ascii' codec can't decode byte 0xc1 in position 584: ordinal not in range(128)
2018-05-31 14:32:11,266:ERROR:ncpacheck:Error with JSON: No JSON object could be decoded. JSON was: <!DOCTYPE html>
<html lang='en'>
    <head>
        <title>Page Not Found · NCPA</title>
        <meta name="viewport" content="width=device-width, initial-scale=1.0">
        <meta name="description" content="NCPA Web Interface">
        <meta name="author" content="Nagios Enterprises, LLC">
        <link rel="shortcut icon" type="image/png" href="/static/img/ncpa.png" />
        <link rel="icon" type="image/png" href="/static/img/ncpa.png" />
        <link rel='stylesheet' href='/static/css/bootstrap.min.css'>
        <link rel='stylesheet' href='/static/css/font-awesome.min.css'>
        <link rel='stylesheet' href='/static/css/ncpa.css'>
        
        
        <script src='/static/js/jquery.2.2.4.min.js'></script>
        <script src='/static/js/bootstrap.min.js'></script>
        <script src='/static/js/d3.v4.min.js'></script>
        <script src='/static/js/main.js'></script>
        
        
    </head>
    <body style="padding-top: 50px;">
        
        <nav class="navbar navbar-inverse navbar-default navbar-fixed-top">
            <div class="container-fluid">
                <div class="navbar-header">
                    <button type="button" class="navbar-toggle collapsed" data-toggle="collapse" data-target="#navbar-collapse-left">
                        <span class="sr-only">Toggle navigation</span>
                        <span class="icon-bar"></span>
                        <span class="icon-bar"></span>
                        <span class="icon-bar"></span>
                    </button>
                    <a class="navbar-brand" href="/gui/">NCPA</a>
                </div>
                <div class="collapse navbar-collapse" id="navbar-collapse-left">
                    <ul class="nav navbar-nav">
                        
                    </ul>
                </div>
            </div>
        </nav>
        
        
        
        <div id="main-content-container">
            

<div style="text-align: center;">
    <h1 style="font-size: 12rem; padding: 8rem 0 3rem 0; color: #CCC;">500</h1>
    <p style="font-size: 1.8rem;">There was a internal server error. Please contact your system administrator.</p>
</div>


        </div>
    </body>
</html>
marypoppins
Posts: 10
Joined: Tue May 29, 2018 3:07 am

Re: Windows NCPA UnicodeDecodeError

Post by marypoppins »

I'm sorry, i have just found the github solution which suggest switching to python3...
i'm trying...

thank you
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: Windows NCPA UnicodeDecodeError

Post by tmcdonald »

We will keep this open for you. Please let us know whether you are able to resolve this issue or not.
Former Nagios employee
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