check_snmp_win not working for some service/host

[Sky]

Hello.
I have a problem with check_snmp_win.pl (http://nagios.proy.org/snmp_windows.html). When i put this in a host file, it's not working but when i launch it directly it's working.

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./check_windows_service -H host -C community -n "Apache Tomcat for BI 4"
1 services active (matching "Apache Tomcat for BI 4") : OK

The service is up on the Windows server.

The same check working for an another host. And for this host i check CPU, RAM and Disk with SNMP and it's working well. I check if there is a control character or something i can't see but not. I try to rewrite all the service on a new file and same thing happen.

You can see bellow the configuration of the command and the service.
Command definition :

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define command{
        command_name    check_windows_service
        command_line    $USER1$/check_windows_service -H $HOSTADDRESS$ -C $ARG1$ -n $ARG2$
        }

Service definition :

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define service{
        use                             generic-service         ; Name of service template to use
        host_name                       host
        service_description             S-Services Apache Tomcat for BI 4
        is_volatile                     0
        check_period                    24x7
        max_check_attempts              3
        normal_check_interval           5
        retry_check_interval            2
        contact_groups                  
        notification_options            w,c,r
        notification_interval           960
        notification_period             journee-ouvrable
        check_command                   check_windows_service!community!"Apache Tomcat for BI 4 "
        }

Have you an idea of what can happened?
Thanks

[mcapra]

When i put this in a host file, it's not working but when i launch it directly it's working.

Can you share exactly what Nagios Core outputs when you attempt to put it in a host file? This is incredibly useful information for troubleshooting.

Did you run this command as root?

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./check_windows_service -H host -C community -n "Apache Tomcat for BI 4"
1 services active (matching "Apache Tomcat for BI 4") : OK

Typically, Nagios Core does not execute things as root; It executes them as whatever user you provided when you installed Nagios Core (by default, the nagios user). Can you run this command again as your Nagios Core system user (by leveraging su,runuser, or whatever command is appropriate for your operating system) and share the output:

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/full/path/to/your/check_windows_service -H host -C community -n "Apache Tomcat for BI 4"

[ssax]

Does your SNMP community have any special characters in it?

Does it work as the nagios user as mcapra suggested?

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su - nagios
/usr/local/nagios/libexec/check_windows_service -H host -C community -n "Apache Tomcat for BI 4"

[Sky]

Does your SNMP community have any special characters in it?

No only alphanumeric characters

Can you share exactly what Nagios Core outputs when you attempt to put it in a host file? This is incredibly useful information for troubleshooting.

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No services matching "Apache Tomcat for BI 4" found : CRITICAL 

Did you run this command as root?

Yes.

I will try do launch it with the nagios user.

[Sky]

Does your SNMP community have any special characters in it?

No, only alphanumeric character

Can you share exactly what Nagios Core outputs when you attempt to put it in a host file? This is incredibly useful information for troubleshooting.

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S-Services Apache Tomcat for BI 4	CRITICAL 	27-09-2018 10:23:10 	1d 0h 1m 17s 	3/3 	No services matching "Apache Tomcat for BI 4" found : CRITICAL 

Did you run this command as root?

Yes

Below the result of the command launch as nagios user :

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 ./check_windows_service -H host -C communauty -n "Apache Tomcat for BI 4"
1 services active (matching "Apache Tomcat for BI 4") : OK

[Sky]

I just find what's wrong.
I put a wrong IP when i declared the host and it explain everything.

You can close this thread.
Sorry for this.