Email Alert Notifications

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charlie126
Posts: 13
Joined: Mon Oct 01, 2018 7:55 am

Email Alert Notifications

Post by charlie126 »

hello,

Is it possible to set separate email notification interval times for 'Warning' and 'Critical' alerts

For example, Critical email notifications every hour and Warning every 6 hours

Thanks
npolovenko
Support Tech
Posts: 3457
Joined: Mon May 15, 2017 5:00 pm

Re: Email Alert Notifications

Post by npolovenko »

Hello, @charlie126. Usually, the notification interval is set for all problematic states and cannot be changed.
But there is a way around this. You can create custom host and service escalations that will override the regular notification interval after X number of notifications. This is still not the "per state" notification interval.
Theoretically, you could create 2 duplicate services and have one alert on warning states only and another on critical states, and have them use different notification intervals.
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