Notification alert issue

[rituraj966323]

Hi Team,
I have a automatic Jira ticket deployed in my nagios machine .
So the challenge is ,When host is getting down it is creating ticket for all respective service which is defined under that host.
Is there any possibilities it can create ticket only for host down and ignore the service is defined under that host.

Regards,
Rituraj

[benjaminsmith]

Hi @rituraj966323,

There's a configuration setting in Nagios Core that allows you to suppress service notifications when the host is down, please try enabling this and test whether or not if you're still getting tickets created for services.

Edit /usr/local/nagios/etc/nagios.cfg and change this to host_down_disable_service_checks=1 and then restart Nagios.

Let me know if that works. Thank you.

[rituraj966323]

Yes @benjaminsmith

It worked.Thanks much.

Regards,
Rituraj

[rituraj966323]

Yes i enabled but didn't get a ticket for system related check but got for other services which were configured under it.PFA.
Please help me to resolve this issue

[benjaminsmith]

Hi,

Was Dal-Nice_Air host up or down when you received the service notification? From your attachment, I'm seeing the other services up, but the Nice Archiving Manager Services check is timing out. Can you run that check form the command line when the host is up to make sure it's working as expected?

How To Test Check Commands From The Command-line
https://support.nagios.com/kb/article.php?id=167