Nagios integration with BCM: how to close a incident?

[iam33]

Thanks in advance!

I´m integrating Nagios Core with BCM Remedy to open a Incident, when a service/hosts it´s in CRITICAL state. I have done it sending SOAP request to the BCM plataform and this sends a ticket ID to Nagios.
But now, I would like that Nagios send other SOAP request to BMC to close the Incident when the service/hosts change to OK state. How could I do it?

Thank you so much!

[scottwilkerson]

I don't know of any already made solutions for this, but you would likely want to create a script to integrate into your event handler that would close the issue on remedy when the state goes back to OK

[iam33]

This is a solution that I had been thinking, but...how or where could I save the BCM INC ID? is there any VAR to assign this?

[scottwilkerson]

This is a solution that I had been thinking, but...how or where could I save the BCM INC ID? is there any VAR to assign this?

Maybe save it to a file on the nagios system (in a name that corresponds to the host_service) that could be read in later?

[iam33]

I´ll try it when I have free time ... and I´ll say you!

Thank U so much!!

[scottwilkerson]

I´ll try it when I have free time ... and I´ll say you!

Thank U so much!!

No problem have a good day