Thanks in advance!
I´m integrating Nagios Core with BCM Remedy to open a Incident, when a service/hosts it´s in CRITICAL state. I have done it sending SOAP request to the BCM plataform and this sends a ticket ID to Nagios.
But now, I would like that Nagios send other SOAP request to BMC to close the Incident when the service/hosts change to OK state. How could I do it?
Thank you so much!
Nagios integration with BCM: how to close a incident?
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- DevOps Engineer
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Re: Nagios integration with BCM: how to close a incident?
I don't know of any already made solutions for this, but you would likely want to create a script to integrate into your event handler that would close the issue on remedy when the state goes back to OK
Re: Nagios integration with BCM: how to close a incident?
This is a solution that I had been thinking, but...how or where could I save the BCM INC ID? is there any VAR to assign this?
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Re: Nagios integration with BCM: how to close a incident?
Maybe save it to a file on the nagios system (in a name that corresponds to the host_service) that could be read in later?iam33 wrote:This is a solution that I had been thinking, but...how or where could I save the BCM INC ID? is there any VAR to assign this?
Re: Nagios integration with BCM: how to close a incident?
I´ll try it when I have free time ... and I´ll say you!
Thank U so much!!
Thank U so much!!
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- DevOps Engineer
- Posts: 19396
- Joined: Tue Nov 15, 2011 3:11 pm
- Location: Nagios Enterprises
- Contact:
Re: Nagios integration with BCM: how to close a incident?
No problem have a good dayiam33 wrote:I´ll try it when I have free time ... and I´ll say you!
Thank U so much!!