Unable to acknowledge problem alerts in Nagios XI

[Pratapa]

Hi

We are using Nagios XI.

We are unable to acknowledge Hosts which are in critical. What could be the reason.

Regards,
Pratap

[pbroste]

Hello,

Thanks for reaching out, please check the Nagios XI logs '/usr/local/nagios/var/nagios.log' and search for the ACKNOWLEDGEMENT to see what messages are getting logged. Below is an example of what we should see:

Code: Select all

[1624898515] SERVICE NOTIFICATION: nagiosadmin;myhost;Disk Usage on /sda2/core18/2066;ACKNOWLEDGEMENT (CRITICAL);xi_service_notification_handler;CRITICAL: Used disk space was 100.00 % (Used: 0.05 GiB, Free: 0.00 GiB, Total: 0.05 GiB);Nagios Admin;Problem has been acknowledged
[1624898560] SERVICE NOTIFICATION: nagiosadmin;myhost;Disk Usage on /sda2/sda2d/12159;ACKNOWLEDGEMENT (CRITICAL);xi_service_notification_handler;CRITICAL: Used disk space was 100.00 % (Used: 0.03 GiB, Free: 0.00 GiB, Total: 0.03 GiB);Nagios Admin;Problem has been acknowledged
[1624898843] SERVICE NOTIFICATION: nagiosadmin;myhost;Disk Usage on /sda2/nextcloud/26119;ACKNOWLEDGEMENT (CRITICAL);xi_service_notification_handler;CRITICAL: Used disk space was 100.00 % (Used: 0.27 GiB, Free: 0.00 GiB, Total: 0.27 GiB);Nagios Admin;Problem has been acknowledged

Please let me know what you are receiving on the alert acknowledgment.

Thanks,
Perry