regular and emergency notifications

[drxeno]

What is the best way to have regular notifications for business hours, and emergency alerts for non-business hours? What we have is working as far as the business hours notifications goes, but not for the non-business ones.

This is our time periods:

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define timeperiod {
    timeperiod_name                     24x7
    name                                24x7
    alias                               24 Hours A Day, 7 Days A Week
    sunday                              00:00-23:59
    monday                              00:00-23:59
    tuesday                             00:00-23:59
    wednesday                           00:00-23:59
    thursday                            00:00-23:59
    friday                              00:00-23:59
    saturday                            00:00-23:59
    }

define timeperiod {
    timeperiod_name                     ch-holidays
    name                                ch-holidays
    alias                               CH Holidays
    january 1                           00:00-23:59     ; New Years
    july 4                              00:00-23:59     ; Independence Day
    thursday 4 november                 00:00-23:59     ; Thanksgiving (4th Thursday in November)
    december 25                         00:00-23:59     ; Christmas
    }

define timeperiod {
    timeperiod_name                     alerthours
    name                                alerthours
    alias                               Alert Hours
    monday                              08:10-18:00
    tuesday                             08:10-18:00
    wednesday                           08:10-18:00
    thursday                            08:10-18:00
    friday                              08:10-18:00
    exclude                             ch-holidays
    }

define timeperiod {
    timeperiod_name                     emergencyhours
    name                                emergencyhours
    alias                               Emergency Hours
    use                                 24x7
    exclude                             alerthours
    }

Here is a sample of our services:

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define service {
    name                            base-service
    active_checks_enabled           1
    passive_checks_enabled          0
    parallelize_check               1
    obsess_over_service             1
    check_freshness                 0
    notifications_enabled           1
    event_handler_enabled           1
    flap_detection_enabled          1
    process_perf_data               1
    retain_status_information       1
    retain_nonstatus_information    1
    is_volatile                     0
    check_period                    24x7
    check_interval                  5
    max_check_attempts              4
    check_interval                  5
    retry_interval                  1
    contact_groups                  techs
    notification_interval           120
    notification_period             alerthours
    action_url                      /nagiosgraph/cgi-bin/show.cgi?host=$HOSTNAME$&service=$SERVICEDESC$' onMouseOver='showGraphPopup(this)' onMouseOut='hideGraphPopup()' rel='/nagiosgraph/cgi-bin/showgraph.cgi?h
ost=$HOSTNAME$&service=$SERVICEDESC$
    notification_options            w,u,c,r
    register                        0
    }
define service {
    name                            generic-service
    use                             base-service
    check_period                    24x7
    notification_period             alerthours
    contact_groups                  techs
    register                        0
    }
define service {
    name                            emergency-service
    use                             base-service
    check_interval                  30
    notification_period             emergencyhours
    contact_groups                  emergency
    register                        0
    }

And here is one of the hosts in question:

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define host {
    use                             linux-server
    host_name                       ubek-testbed
    address                         192.168.1.70
    parents                         chswitch
    notification_period             24x7
    contact_groups                  emergency
    register                        1
    }

define service {
    use                             emergency-service
    check_command                   check_http!ubek-testbed.ch.local
    service_description             Site http://ubek-testbed.ch.local/ - emergency
    host_name                       ubek-testbed
    }

As I said, the business hours notifications are working fine, so I do not know why we are having this difficulty with this. Any help would be apreciated.