We've moved to a new support system!

The Nagios Answer Hub is a place where you can get help with technical questions from our experts. There, you can quickly open tickets and join discussion boards.

Request Nagios Answer Hub access here: https://info.nagios.com/answer-hub-access-new-users

After completing the access form, you will be given access to a portal where new tickets can be created. We will keep the old customer forum sections and ticket system available for current cases to be resolved.

Go to the Answer Hub

Alert of a monitoring to FTP

Engage with the community of users including those using the open source solutions.
Includes Nagios Core, Plugins, and NCPA

Alert of a monitoring to FTP

Postby Victor Pineda » Thu Mar 31, 2022 1:11 pm

Hello All,

I am using nagios core 3.4.1, I have an FTP alert configured, resta checks its authentication by means of a username and password.
The command used is check_ftp_alt
The issue I have is that lately the alert stays in critical status with the message: Could not login as FTP user na_na
After a while it changes to: Could not passively connect with FTP to IP Address(x.x.x.x):
This is another error that often appears: ould not passively download file check_ftp_alt_testfile.txt after uploading

This lasts for a long time and then it can be recovered and changed to "OK" status.
But it lasts longer in critical status.


The alert is configured on a Windows 2003 server.
All the teams have already reviewed it and they mention that everything is fine on their side. What is problem with Nagios.

Could you help me to know what can cause this issue?

Thanks in advance.

Regards.
Victor Pineda
Attachments
ftp 1.2.png
ftp 1.2.png (7.97 KiB) Viewed 357 times
ftp.png
ftp.png (6.64 KiB) Viewed 357 times
Victor Pineda
 
Posts: 13
Joined: Thu Oct 28, 2021 8:51 am

Re: Alert of a monitoring to FTP

Postby Victor Pineda » Thu Mar 31, 2022 1:24 pm

Hello All,

I am adding an image of the alert when it recovers its "OK" status


Regards.
Victor Pineda
Attachments
ftp 1.4.png
ftp 1.4.png (6.13 KiB) Viewed 351 times
Victor Pineda
 
Posts: 13
Joined: Thu Oct 28, 2021 8:51 am

Re: Alert of a monitoring to FTP

Postby gormank » Thu Mar 31, 2022 2:17 pm

What do you see when you run the check manually while there's an alert?
gormank
 
Posts: 992
Joined: Tue Dec 02, 2014 12:00 pm

Re: Alert of a monitoring to FTP

Postby Victor Pineda » Thu Mar 31, 2022 8:55 pm

@gormank, Thanks for answering. To execute the command it would be like this: check_ftp_alt name server or ip address
This must be on a specific route?


Regards.
Victor Pineda
Victor Pineda
 
Posts: 13
Joined: Thu Oct 28, 2021 8:51 am

Re: Alert of a monitoring to FTP

Postby gormank » Fri Apr 01, 2022 12:00 pm

Run the command exactly as defined in the service when it's alerting.
gormank
 
Posts: 992
Joined: Tue Dec 02, 2014 12:00 pm


Return to Community Support

Who is online

Users browsing this forum: No registered users and 23 guests