We've moved to a new support system!

The Nagios Answer Hub is a place where you can get help with technical questions from our experts. There, you can quickly open tickets and join discussion boards.

Request Nagios Answer Hub access here: https://info.nagios.com/answer-hub-access-new-users

After completing the access form, you will be given access to a portal where new tickets can be created. We will keep the old customer forum sections and ticket system available for current cases to be resolved.

Go to the Answer Hub

Nagios XI

Engage with the community of users including those using the open source solutions.
Includes Nagios Core, Plugins, and NCPA

Nagios XI

Postby paulconca » Tue May 24, 2022 1:28 pm

I can no longer post in the Nagios XI forum here and i am not getting any responses in the new hub :!: :?:
paulconca
 
Posts: 31
Joined: Tue Jan 16, 2018 7:05 am

Re: Nagios XI

Postby hbouma » Fri May 27, 2022 10:07 am

My understanding is that the discussions page is not monitored by Nagios employees like they were for the Forums.

If you want Employee responses, you will need to open a case on Answer Hub.

Per the "Welcome to Nagios Enterprises Questions & Answers. Join the Conversation!" topic:
https://nagios.force.com/support/s/question/0D51K00006v9LvGSAU/welcome-to-nagios-enterprises-questions-answers-join-the-conversation
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We are thrilled to have a new platform to engage with our customers and resellers. The new discussions groups are available for you to connect with other Nagios experts, share tips and stay up-to-date on the latest news.

If you need help directly from the Nagios support team, please open a new case. We're happy to assist you.


How to Create a New Case in the Nagios Support Site

All the best,

Nagios Tech Team
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People on the topic have noted that Nagios confirmed that employees will not be watching the community discussions.

FrLazza (Customer)
a month ago
Confirmed in a case (# 00001569): This forum is not monitored by Nagios Staff.
hbouma
 
Posts: 481
Joined: Tue Feb 27, 2018 9:31 am


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