My understanding is that the discussions page is not monitored by Nagios employees like they were for the Forums.
If you want Employee responses, you will need to open a case on Answer Hub.
Per the "Welcome to Nagios Enterprises Questions & Answers. Join the Conversation!" topic:
https://nagios.force.com/support/s/ques ... nversation
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We are thrilled to have a new platform to engage with our customers and resellers. The new discussions groups are available for you to connect with other Nagios experts, share tips and stay up-to-date on the latest news.
If you need help directly from the Nagios support team, please open a new case. We're happy to assist you.
How to Create a New Case in the Nagios Support Site
All the best,
Nagios Tech Team
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People on the topic have noted that Nagios confirmed that employees will not be watching the community discussions.
FrLazza (Customer)
a month ago
Confirmed in a case (# 00001569): This forum is not monitored by Nagios Staff.