escalation not works

[gshergill]

Hi niraj_vara,

Your local.cfg just has the service escalations defined?

I can't see anything wrong with what you have posted... It's odd that the escalation isn't in the logs.

I literally copy and pasted your service escalation into my config file and it worked fine.

When you run the command below do any errors appear?

Code: Select all

/usr/local/nagios/bin/nagios -v /usr/local/nagios/etc/nagios.cfg

All I can recommend is to make sure the file with the escalations defined is in nagios.cfg.

Kind Regards,

Gary Shergill

[niraj_vara]

Hi gary
I have run the following command and there is no error !!!

in my local.cfg I have the following three entries

define service{
use local-service ; Name of service template to use
host_name localhost
service_description Root Partition
#check_command check_local_disk!50%!40%!/
check_command check_local_disk!20%!10%!/
contact_groups sms
}

define serviceescalation{
host_name localhost
service_description Root Partition
first_notification 3
last_notification 5
contact_groups admins
notification_interval 10
# escalation_period 24x7
# escalation_options w,u,c,r
}

define serviceescalation{
host_name localhost
service_description Root Partition
first_notification 6
last_notification 8
contact_groups admins,escalation
notification_interval 10

}


when I set the root partition warning my contact group sms is able to received the trigger but its not able to reach to the serviceescalation definition.

[gshergill]

Hi niraj_vara,

Does your nagios.cfg file has the following (with the appropriate path)?

Code: Select all

cfg_file=/usr/local/nagios/etc/objects/local.cfg

Can you post your local-service template? Root Partition is using local-service not generic-service.

To speed things up maybe try using lower notification/check intervals (I use 1 minute for testing).

Are you receiving all notifications to the group sms? Or where does the 3rd/4th/5th notification go?

I've just copy and pasted your local.cfg to a new file local.cfg on my system. I added it to nagios.cfg and changed the contact_groups to some new test ones I created.
I changed all notification and check_intervals to 1 minute and everything worked fine (both escalations were initiated).

So there's definitely nothing wrong with the configurations you have just posted, the problem lies elsewhere.

Kind Regards,

Gary Shergill

[scottwilkerson]

Again, as gshergill asked:

Just to check, you mentioned before that the local.cfg is where you have defined the escalations? Have you added this .cfg to your nagios.cfg?

[niraj_vara]

Hi Gary

Thnks for your help. I have tried the same with configuration and notification/check intervals changed to 2 minute .

Now its working fine.

[sreinhardt]

Great! Are you all set then niraj_vara?

[niraj_vara]

Hi Srein

In nagios I had installed 8 live servers long time ago. and it was working the perfectly with e-mail and sms triggered.

Recently I was just trying for the escalation and in that I had issue. but now its working fine.

thnks you all for help and guidance.