Sure don't mind the forum.
There will be a staff meeting here in just a bit, I'll bring up tracker VS forum posts for bugs. We will talk about every form post being a bug of one form or another. Some of the developers have just been deleting the tickets I create, but that won't work at all if users start opening bugs.
Bug and Feature Request Tracker
Want to report a bug, check on the status of a bug report, or request a new feature in Nagios XI? Visit tracker.nagios.com.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
The discussion we had basically came to the conclusion that it's not a problem but we should have a plan for when it becomes a problem. On noteworthy regression is that we don't have any expected action on tracker items, we may not see or act on any tickets created in an acceptable time frame.
Currently it's sufficient for the forum moderators(like Tony and myself) to escalate ticket items from the forum. The tickets are usually followed up with a discussion about the ticket with the developers, this step is missed for user submitted tickets.
As part of having a plan to direct support requests to the forum we will research restricting access to create new tickets, this might be implemented even if there are no issues.
I'll bring up the blurb you pointed out and we will consider the possibilities.
