Unable to access fusion

[RIDS_I2MP]

Hi team,

We are using nagios fusion 2014R1.0. We are facing an issue since this morning where in the link for nagios fusion (ipaddress/nagiosfusion) is not accessible for the offshore users who are connected to the client network via VPN or VLAN. We are able to access the link when we try from a server in the clients network, however when we try to access the link from our desktop, we get a message saying 'This page cant be displayed'. Also, we have observed that issue is effecting only a few people - some users are able to access the fusion server fine. Please assist.

[scottwilkerson]

Can you reach the machine through the VPN by pinging it?

It's possible that you may need to restart httpd so it can bind to the VPN IP address

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service httpd restart

[RIDS_I2MP]

I have checked the status of httpd on the fusion server and I get the below output

[nagios@hostname ~]$ service httpd status
httpd dead but subsys locked

however, when I login as root, I see the below message.

[root@hostname ~]# service httpd status
httpd (pid 7461) is running...

[scottwilkerson]

As root can you run

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service httpd restart

[RIDS_I2MP]

We have restarted the httpd, however we are still facing this issue.

[lmiltchev]

Is SELinux disabled?

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getenforce

Try to log in Fusion, then run the following command and show us the output in code wraps:

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tail -100 /var/log/httpd/error_log

[RIDS_I2MP]

root@eu1papu004 tmp]# getenforce
Permissive

SeLinux is showing Permissive.I am attaching the logs.

[scottwilkerson]

Being the problem is the offshore users accessing through the VPN, lets see what interface httpd is listening on

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netstat -npl|grep httpd

I am assuming the offshore users are using the IP of the VPN, correct?

Also, can they reach the machine by pinging it?

[RIDS_I2MP]

Yes We are able to ping and even take the ssh of the server.

The client subnet is masked into our so we can directly access the servers and url's We are able to ssh to the server but URL is not coming up.

Httpd is on the listning mode.

netstat -npl|grep httpd
tcp 0 0 :::80 :::* LISTEN 3995/httpd

[RIDS_I2MP]

Hi Team,

The other issue that we are facing now if when we click on any of the dashboard that we have created (using custom URL Dashlet), We get a login screen or a message saying session timed out. We have taken the permalink of the page that we wanted to access from nagios fusion and added them to a dashboard on fusion using the custom URL dashlet, It was working fine till early this week but now we are facing this issue. Also, could you please let us know how we can get on call support for this issue as we are facing this issue for couple of days now and the tech teams are not able to view the information the dashboards.

This is happening not just on the VPN/VLAN but on the client network as well