BPI Group Status Issue

[lmiltchev]

Yes, I put this in the bug report. It seems like the group health is not calculated properly when there are essential members present. Is the group health calculated properly for you for BPI groups with no essential members in them?

[briannd81]

The group health % looks correct when there are NO Essential Members. However, I haven't tested another case when there's a mixed of essential and non-essential members.

[lmiltchev]

However, I haven't tested another case when there's a mixed of essential and non-essential members.

I am going to do some more digging into this and will be adding notes to the bug report. Hopefully, this will help our developers. You are welcome to post any feedback if you decide to test it.

[briannd81]

The group health % is correct when there is at least one non-essential member.

essential_member.png

The group health status remains incorrect even when non-essential member exists.

essential_member2.png

[lmiltchev]

I was able to verify this behavior on two of my test boxes.

[hoster-mis]

is there any update on this issue?

I have created a bpi group with only one member, that too essential.
Even though the status of the essential member is critical, the state of bpi group is OK.

[lmiltchev]

Yes, here's a note from our developers attached to task_id=5643:

I have reintroduced the critical value if ANY essential member is not okay since this was the original intention of the essential members. If something is essential that means it is REQUIRED for the group to not be in a CRITICAL state. So, the wording has been updated to display this.

So, even if the essential member is in a warning state, the group would be in critical state. This is by design.

example02.PNG

example01.PNG

[hoster-mis]

but my case if quite different.

I am using BPI 2.3.4 version.
I have created a bpi group with only 1 essential member.
Status of this essential member is critical, however the status of the BPI group is OK.
It's not changing at all.
Can someone please help me solve this situation?

[lmiltchev]

Do you see any errors in the web UI, under the "Business Process Intelligence" page? Can you show us a screenshot of your BPI group under the "Business Process Intelligence" page, and the actual config?

BTW, I am not able to recreate the issue. I created a "test" BPI group with only one member, that is also an essential member. When the status of this member is critical, the status of the BPI group is also critical (not OK). I am using BPI 2.3.4.

See below:

example02.PNG

example01.PNG

Here's how this BPI group is defined:

Code: Select all

define test {
		title=test
		desc=
		primary=1
		info=
		members=localhost;Total Processes;|, 
		warning_threshold=90
		critical_threshold=80 
		priority=1
		type=default
		auth_users=		
}