NRPE: Automatic restart of multiple services

[ssax]

Ok, since you've changed the names on them, let's look at everything from the beginning, the permissions look good.

Your event handler command (restart_service_eh) should be exactly this based on your .sh script name:

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$USER1$/restart_service_script.sh $SERVICESTATE$ $HOSTADDRESS$ '$SERVICEOUTPUT$'

The rest of the settings look proper.

Is that how it is currently?

Are you including the spooler service in the check command, stopping the print spooler service, and then manually forcing an immediate check or doing it with a different service?

Did you revert the restart_service_script.sh code to the one that I posted?

[mhixson2]

Ok, since you've changed the names on them, let's look at everything from the beginning, the permissions look good.

Your event handler command (restart_service_eh) should be exactly this based on your .sh script name:

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$USER1$/restart_service_script.sh $SERVICESTATE$ $HOSTADDRESS$ '$SERVICEOUTPUT$'

Confirmed. It is that exactly.

The rest of the settings look proper.

Is that how it is currently?

Yes, those are the current settings for the service and template.

Are you including the spooler service in the check command, stopping the print spooler service, and then manually forcing an immediate check or doing it with a different service?

I'm using a different service for testing; mfcom. Spooler has a dependent relationship with the Citrix print service on this server, so to not complicate things I picked one that doesn't have that. The procedure you noted is what I'm doing.

Did you revert the restart_service_script.sh code to the one that I posted?

I have not. It is still the most recent posted in the thread. Can you post what I should revert it to?


Edit: I found it. Here it is with the current batch file name.
I think it's working!! I'm testing a few scenarios. I'll report back shortly.

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#!/bin/sh
# Event Handler for Restarting Windows Services
case "$1" in
        OK)
                ;;
        WARNING)
                ;;
        UNKNOWN)
                ;;
        CRITICAL)
                crittext='CRITICAL: '
                autodeltext=' (auto), delayed ()'
                autotext=' (auto)'
                stoppedtext='=stopped'
                stripped=${3//$crittext/}
                stripped=${stripped//$autodeltext/}
                stripped=${stripped//$autotext/}
                stripped=${stripped//$stoppedtext/}
                stripped=${stripped//, /,}
                IFS=',' read -a array <<< "$stripped"
                pattern='\ '
                for ((i=0; i<${#array[@]}; i++));
                do
                        if [[ ${array[$i]} =~ $pattern ]]; then
                                array[$i]="'${array[$i]}'"
                        fi
                done
                services=$(IFS=,; echo "${array[*]}")
                /usr/local/nagios/libexec/check_nrpe -H "$2" -p 5666 -c restart_service_batch -a "$services"
        ;;
esac

exit 0

[ssax]

Fingers crossed!

[mhixson2]

Rats.. Still doesn't like that service with spaces in the name. Here's my service config. Any combination of a non-spacey named services restart automatically right away. The spacey named service by itself or with others keeps anything from happening.

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define service {
 host_name    [hostname]
 service_description  #TEST restart dead service
 use    #standard-service
 check_command   check_nrpe!check_service!service='Citrix Encryption Service' service=CitrixCseEngine service=IMAService service=MFCom service=cpsvc service=IMAAdvanceSrv service=RadeHlprSvc service=RadeSvc!'crit=not state_is_ok()'!!!!!
 event_handler   restart_service_eh
 event_handler_enabled  1
 register    1
 }

[ssax]

It works properly on my "NCPA Passive ncpapassive" service, restarts it just fine when I shut it down and check:

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define service {
	host_name			mytestbox
	service_description		Multi Service Event Handler
	use				xiwizard_windowsserver_nsclient_service,a_my_test_template
	check_command			check_nrpe!check_service!-a service=Spooler service=nxlog service='NCPA Passive ncpapassive' 'crit=not state_is_ok()'!!!!!!
	event_handler			service_restart
	event_handler_enabled		1
	notification_interval		60
	notification_period		xi_timeperiod_24x7
	contacts			nagiosadmin
	_xiwizard			windowsserver
	register			1
	}

What happens if you change your service to be:

$ARG1$

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check_service

$ARG2$

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-a service='Citrix Encryption Service' service=CitrixCseEngine service=IMAService service=MFCom service=cpsvc service=IMAAdvanceSrv service=RadeHlprSvc service=RadeSvc 'crit=not state_is_ok()'

Then remove $ARG3$, save and apply config.

[ssax]

Also, when you run it on the one with the spaces, what is the exact output shown in the XI interface, should say "CRITICAL - blah blah blah", let me see what that full output looks like.

[mhixson2]

Making the changes you noted to the service did not change the behavior.
Here is the Critical output: CRITICAL: Citrix Encryption Service=stopped (auto), delayed ()
I completely removed NSClient++ from the monitored host, reinstalled, and re-created the service in Nagios. Same result. Works on a service with no spaces, does nothing on the service with spaces.
Any other ideas?

[ssax]

Edit your nsclient.ini and add/change these settings:

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; Configure log properties.
[/settings/log]

; LOG LEVEL - Log level to use. Available levels are error,warning,info,debug,trace
level = trace

Then restart the nsclient service, stop the one with a space in the name, and then run the check again in XI so the event handler fires then post the output similar to this:

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2015-07-21 13:25:57: debug:D:\source\nscp\modules\CheckExternalScripts\CheckExternalScripts.cpp:459: Command line: scripts\multi_service_restart.bat "'NCPA Passive ncpapassive'"

[mhixson2]

Interesting. A line like that is not being logged. Here is all I see when monitoring only the service with spaces:

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2015-07-22 09:16:24: debug:D:\source\nscp\include\nrpe/server/protocol.hpp:74: Accepting connection from: [Nagios IP], count=1

If I change the service to one without spaces, this is logged and the service restarts as expected:

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2015-07-22 09:22:33: debug:D:\source\nscp\modules\CheckExternalScripts\CheckExternalScripts.cpp:459: Command line: scripts\restart_service_batch.bat "mfcom"

[lmiltchev]

Let's make sure you implemented all of the changes as suggested by ssax. Show us the nsclient.ini and the *.bat file from the Windows box, and the command definition, service definition, and the bash script from the Nagios XI server in code wraps. Hide sensitive info.