NAGIOSQL LOGIN FAILED - NAGIOSXI upgrade to 5.2

[ssa_nagios]

Do you have a proxy server setup on the system?

No there isnt a proxy server setup

[Box293]

Please go to:
Admin > System Config > System Settings
Is the address in the "Program URL" field an IP address or a DNS name?
Does the IP address or DNS name resolve to an internal IP address or a public IP address?

[ssa_nagios]

Please go to:
Admin > System Config > System Settings
Is the address in the "Program URL" field an IP address or a DNS name?
Does the IP address or DNS name resolve to an internal IP address or a public IP address?

The address in the Program URL is a DNS Name that resolves to an internal IP address

[tgriep]

Lets try and reset the Security Credentials and see if that resolves the issue.
In the XI GUI, Click on Admin > Reset Security Credentials and click on the Update Credentials button.
Try that and let us know how it works for you.

[ssa_nagios]

Lets try and reset the Security Credentials and see if that resolves the issue.
In the XI GUI, Click on Admin > Reset Security Credentials and click on the Update Credentials button.
Try that and let us know how it works for you.

After performing the upgrade I can't access the web interface to perform the Security Credentials Reset

[Box293]

I think we should take this into a support ticket so we can help you through a remote session.

Please send an email to [email protected] referencing this forum thread and we'll take it from there. Reply to this thread when you have done this so we can confirm we received the email.

[ssa_nagios]

Support ticket has been created

[hsmith]

I'll close this thread since a support ticket was opened.