Your request was not processed in a timely manner...

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
ssax
Dreams In Code
Posts: 7682
Joined: Wed Feb 11, 2015 12:54 pm

Re: Your request was not processed in a timely manner...

Post by ssax »

This is probably a Apache configuration issue.

Please attach these files so that I can set it up for you:

Code: Select all

/etc/httpd/conf/httpd.conf
/etc/httpd/conf.d/nagiosxi.conf
/etc/httpd/conf.d/ssl.conf

Thank you
goldmund84
Posts: 42
Joined: Mon Jan 06, 2014 6:48 am

Re: Your request was not processed in a timely manner...

Post by goldmund84 »

Hello, sorry for late reply
At the moment I've commented all ssl related lines, and the site is working without ssl.
Files are attached.
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ssax
Dreams In Code
Posts: 7682
Joined: Wed Feb 11, 2015 12:54 pm

Re: Your request was not processed in a timely manner...

Post by ssax »

Please replace this file with the one attached:

Code: Select all

/etc/httpd/conf.d/nagiosxi.conf
Then restart httpd and try again:

Code: Select all

service httpd restart
nagiosxi.conf.zip
Let us know if that works for you.


Thank you
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goldmund84
Posts: 42
Joined: Mon Jan 06, 2014 6:48 am

Re: Your request was not processed in a timely manner...

Post by goldmund84 »

Hello,

After changing nagiosxi.conf nothing changed.

But I've found out that the problem is causing just one setting in /usr/local/nagiosxi/html/config.inc.php
$cfg['use_https']=false;
When I change it to true according to this manual - https://assets.nagios.com/downloads/nag ... s%20XI.pdf - the issue occures (Your request was not processed in a timely manner...). When I change the value back to false HTTPS is working fine.
Is it Ok, that this directive has value of False? Can I leave its value as False?

So - HTTPS is working, but redierect is not. When adding "Redirect permanent / https://<Your-XI-Server-Address-or-Hostname>" I still receive "timely manner" error.
rkennedy
Posts: 6579
Joined: Mon Oct 05, 2015 11:45 am

Re: Your request was not processed in a timely manner...

Post by rkennedy »

Can you navigate to the 'Admin' -> click 'System Settings' -> What is the Program URL and External URL set to?
Former Nagios Employee
goldmund84
Posts: 42
Joined: Mon Jan 06, 2014 6:48 am

Re: Your request was not processed in a timely manner...

Post by goldmund84 »

Hello,

Program URL: https://hostname.com/nagiosxi/

External URL: blank field.
rkennedy
Posts: 6579
Joined: Mon Oct 05, 2015 11:45 am

Re: Your request was not processed in a timely manner...

Post by rkennedy »

Is DNS or a static hosts entry in place for the 'domain.com' DNS?

Can you run nslookup 'domain.com' and post the result?
Former Nagios Employee
haile711
Posts: 197
Joined: Thu May 28, 2015 7:36 am

Re: Your request was not processed in a timely manner...

Post by haile711 »

Hey guys I'm having the same exact issue with 2 of mine servers. I have done the suggestions on this posts too.
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rkennedy
Posts: 6579
Joined: Mon Oct 05, 2015 11:45 am

Re: Your request was not processed in a timely manner...

Post by rkennedy »

@haile711 did this occur after you setup SSL or what triggered this?

Can you navigate to the 'Admin' -> click 'System Settings' -> What is the Program URL and External URL set to?
Former Nagios Employee
haile711
Posts: 197
Joined: Thu May 28, 2015 7:36 am

Re: Your request was not processed in a timely manner...

Post by haile711 »

We didn't set up ssl are anything :( this is frustrating
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